Flight Operations Executive

2 weeks ago


pune, India Travelxp 4K | HD Full time

Designation: Flight Operation Executive  

Experience: 1-2 years  

Location: Pune  

Shift : Day Shift,

Workdays : 5 days working, Rotational Week offs  

 

Travelxp is seeking a passionate and detail-oriented Flight Operations Executive to join our growing team. In this role, you will be responsible for managing all aspects of flight operations for our discerning High-Net-Worth clientele (HNW). 

 

Roles & Responsibility:  

 

  • Independently manage the booking, ticketing, and itinerary creation for domestic and international flights, ensuring adherence to company policies and client preferences. 
  • Possess in-depth knowledge of international flight regulations, routes, fares, and ticketing procedures. 
  • Proactively monitor flight schedules and manage any disruptions, cancellations, or changes. This includes communicating effectively with clients, airlines, and other stakeholders to implement necessary adjustments and rebooking. 
  • Handle flight reissuances independently, ensuring a smooth and efficient process for clients.  
  • Manage vendor relationships with airlines and other travel service providers, negotiating rates and securing the best possible deals for our clients. 
  • Generate reports and track key performance indicators (KPIs) for flight operations, identifying areas for improvement and recommend process optimizations. 
  • Provide exceptional customer service, addressing client inquiries regarding flight options, schedules, fares, and any travel-related concerns. 
  • Ensure compliance with all relevant aviation regulations and industry standards. 

 

Qualifications:  

 

  • Bachelor's Degree in Travel & Tourism Management, Business Administration, or a related field (preferred). 
  • Minimum 1-2 years of experience working in a travel agency or similar role, with a proven track record in flight operations. 
  • In-depth knowledge of international flight regulations, routes, fares, and ticketing procedures (IATA certification a plus). 
  • Experience handling complex flight disruptions, cancellations, and rebooking scenarios. 
  • Excellent problem-solving and analytical skills with the ability to identify and implement solutions. 
  • Strong communication, interpersonal, and negotiation skills. 
  • Proficiency in MS Office Suite and travel industry booking systems (e.g., GDS). 
  • Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment. 
  • A passion for travel and a commitment to providing exceptional customer service. 



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