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Recruitment Leader

4 months ago

india Yubi Group Full time
Job Description

About SPOCTO (


SPOCTO, a Yubi Company ( is a big data analytics company on a mission to revolutionize the digital debt collections industry. As a fintech company that uses Artificial Intelligence (AI) & Machine Learning (ML) to enhance customer reach, engagement, and interaction; Spocto is a pioneer in disrupting the debt collections industry with intelligence. With a purposeful approach towards digitizing rural India through banks & NBFCs, our solutions are already test marketing various products to revolutionize eCollections. Our spirit of innovation & passion to help organizations create greater business impact is reflected through our domain expertise, success rate, client confidence and newer age solution driven approach towards the business. With proprietary algorithms we strive to bring dignity into the debt collections process, ensuring better customer experience and resulting in improved customer relation and retention.


As we continue to grow and disrupt the market through our innovative solutions, we are now part of Yubi - India’s first and largest institutional debt platform that provides full-stack debt infrastructure across discovery, execution and fulfillment.


About YUBI (


Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfilment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it.

In March 2022,  we became India’s fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million.


In 2020, we began our journey  with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All 5 of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.

 

  • Yubi Loans – Term loans and working capital solutions for enterprises.

  • Yubi Invest – Bond issuance and investments for institutional and retail participants.

  • Yubi Pool – End-to-end securitisations and portfolio buyouts.

  • Yubi Flow – A supply chain platform that offers trade financing solutions.

  • Yubi Co.Lend – For banks and NBFCs for co-lending partnerships.

 

Currently, we have boarded over 4000+ corporates, 350+ investors and have facilitated debt volumes of over INR 40,000 crore.


Role Overview

We are seeking an experienced BPO / Call Center recruitment Leader to join our dynamic team. The ideal candidate will be responsible for developing and executing effective recruitment strategies to attract top talent for our collection process. This role demands a high level of expertise in mass recruitment, a deep understanding of the BPO & collections industry, and proficiency in utilizing Spocto’s technology-driven collection solutions.

Key Responsibilities

Talent Acquisition Strategy:

  • Develop and execute comprehensive recruitment strategies to attract qualified candidates for collections roles, including collection agents, team leaders, and operations managers.

  • Identify and leverage effective sourcing channels, including job boards, social media, networking events, and employee referrals, to build a robust talent pipeline.

  • Stay updated on industry trends and advancements in recruitment technologies, especially related to Spocto’s collection solutions.

Candidate Screening and Selection:

  • Oversee the screening and selection process for collections roles, ensuring alignment with job requirements, organizational values, and regulatory compliance.

  • Conduct interviews, assessments, and reference checks to evaluate candidates' skills, experience, and cultural fit.

  • Analyze recruitment metrics and reports to assess the effectiveness of recruitment strategies and make data-driven improvements.

Stakeholder Collaboration:

  • Collaborate closely with hiring managers and operations leaders to understand staffing needs, workforce planning requirements, and business objectives.

  • Provide guidance and support to hiring managers throughout the recruitment process, including job description development, interview training, and candidate evaluation.

  • Design and implement comprehensive recruitment strategies to meet the bulk hiring needs for the Spocto collection process.

  • Work closely with the HR, business and operations team to understand staffing requirements and create hiring plans to attract qualified candidates.


Recruitment Team Management:


  • Lead and manage the recruitment team, providing direction, coaching, and support to ensure team performance and success.

  • Set clear goals, objectives, and performance metrics for the recruitment team and hold them accountable for achieving targets.


Requirements


  • Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).

  • 15 years of experience in recruitment, with at least 5 years in bulk/mass hiring for BPO or similar sectors.

  • Proven experience in recruitment management, with a focus on collections or call center operations recruitment within the BPO industry.

  • Strong understanding of collections operations, regulatory requirements, and best practices in talent acquisition.

  • Excellent communication, negotiation, and stakeholder management skills.

  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

  • Proficiency in using applicant tracking systems (ATS) and other recruitment tools.


Requirements
15 years of experience in recruitment, with at least 5 years in bulk/mass hiring for BPO or similar sectors. Proven experience in recruitment management, with a focus on collections or call center operations recruitment within the BPO industry. Strong understanding of collections operations, regulatory requirements, and best practices in talent acquisition. Excellent communication, negotiation, and stakeholder management skills. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Proficiency in using applicant tracking systems (ATS) and other recruitment tools.