Salesforce Service Cloud Developer
4 weeks ago
3-month contract to hire Hybrid work environment
Required Skills:
- Full time bachelor’s degree in computer science or IT specialization.
- Salesforce Developer certification (such as Salesforce Certified Platform Developer I or II), Admin and Service Cloud Consultant certification is a must.
- At least 3+ years of experience with Service Cloud or two successful end-to-end Service cloud implementations.
- 5+ experience in a Senior Salesforce Developer/Technical Lead role, including expertise in Salesforce configuration, Apex programming, and Lightning component development.
- In-depth knowledge of Salesforce Service Cloud features and capabilities, including case management, knowledge base, service console, entitlements, and Omni Channel.
- Solid understanding of Salesforce data model, security model, and best practices
- Hands-on experience in configuring and customizing Service Cloud to meet specific organizational needs.
- Ability to align Salesforce Service Cloud solutions with business goals and customer service objectives.
- Strong problem-solving skills to address technical challenges and optimize service-related processes.
- Proficient in Salesforce development tools and technologies, such as Visual Studio Code, Salesforce DX, and Salesforce APIs.
- Knowledge of web technologies (HTML, CSS, JavaScript) and Salesforce integration patterns (SOAP, REST) for integrating Salesforce with external systems such as CRM, ERP, and third-party applications.
- Excellent problem-solving and debugging skills (org level impact assessments and presenting to business stakeholders)
- Strong communication and interpersonal skills, with the ability to collaborate effectively with technical team and project members
- Ability to work, alone or as part of a team, in a complex, fast-paced, distributed environment with high expectations.
- Excellent collaboration skills to work with cross-functional teams, business analysts, and stakeholders.
- Clear and effective communication skills to convey technical concepts to non-technical users.
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