Customer Success Manager
4 weeks ago
Serve as the primary point of contact for assigned school clients, building and maintaining strong relationships.
• Understand customer requirements, objectives, and challenges to proactively address their needs.
• Onboard new customers efficiently, ensuring a smooth transition onto our ERP platform.
• Conduct regular check-ins with customers to review usage, address concerns, and offer guidance on best practices.
• Advocate for customers internally, collaborating with sales, product, and support teams to ensure customer needs are met.
• Drive customer adoption and engagement of our ERP system, promoting utilization of key features and functionalities.
• Identify opportunities for upselling or cross-selling based on customer usage and needs.
• Monitor customer health metrics and intervene promptly to prevent churn.
• Provide training sessions, webinars, and resources to educate customers on product updates and features.
• Gather customer feedback and communicate insights to internal teams for product improvement.
• Executing day-to-day operational work for all the products and services of the company including vendor management. Reporting directly to the Director.
• Open to travel as per business requirement. (Conferences, Seminars, Client visit, etc.)
Requirements • Bachelor's degree in Business Administration, Computer Science, Education, or related field (preferred).
• Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar.
• Experience working in the education technology (EdTech) sector is a plus.
• Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse stakeholders.
• Excellent problem-solving skills and a proactive approach to addressing customer needs.
• Ability to manage multiple accounts concurrently while prioritizing effectively.
• Familiarity with CRM software and customer success tools is desirable.
• Excellent Follow Up Skills. Should have working knowledge of MS OFFICE especially EXCEL & Word.
• Passion for education and improving the learning experience through technology.
Attributes: • Customer-focused mentality with a dedication to delivering exceptional service. • Strong analytical skills to interpret customer data and make informed decisions. • Self-starter who thrives in a dynamic, fast-paced environment. • Team player with a collaborative approach to achieving goals. • Adaptability and willingness to embrace change and innovation. • High level of integrity and professionalism.
Others: Should eye for job stability. Should be honest. Adaptable to working independently and in a start-up culture. Open to new business strategies.
Benefits Competitive salary and performance-based incentives.
• Opportunities for professional development and career growth.
• Collaborative and inclusive company culture.
Requirements
Qualifications Proficient in Adobe Creative Suite (especially, Illustrator & Photoshop, preferable if they know AfterEffects) Strong communication, conceptual thinking, typography skills, and design skills Portfolio of work
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