Manager, Service Delivery

2 weeks ago

Bengaluru, India ReSource Pro Full time
Job Description:

Job Title:

Manager - Service Delivery

Reports to:

Service Delivery - Director

Department:

Service Delivery Unit

Location:

Bangalore, India

Meet the hiring team:

LinkedIn: Details:

Designation: Manager, Service Delivery, IndiaExperience: 15 years with 7 years in ManagementWork Location: Hebbal | Brookfield - BengaluruNotice Period: Immediate to 90 daysDomain: US Insurance - Property and Casualty - Commercial lines of Business****IT Domain profiles are not considered****

Key Responsibilities:

Talent Management:

Coach and develop your team to excel in client and people management.Client Services:

Ensure client satisfaction through effective management of daily operations and onboarding processes.Business Growth:

Drive improvements in client experience and support business development efforts.Problem Solving:

Tackle high-impact client issues with root cause analysis and resource coordination.Project Management:

Lead departmental and cross-functional initiatives aligned with corporate goals.Employee Engagement:

Balance the needs of employee engagement, client satisfaction, and budget management.

Principal Responsibilities:

Talent Inventory:

Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.Establish Delivery Processes:

A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage.Client Services:

Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients.Supervise Staff:

Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service.Business Growth:

Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies.Manage Customer Expectations:

This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customer’s experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold.Problem Solving:

Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.Managing Projects:

Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects.Employee Engagement and Budget:

Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals.

  • Senior Service Delivery Manager

    7 days ago

    Bengaluru, Pune, India Gallagher Service Center LLP Full time

    Gallagher Service Center LLP is looking for a talented Senior Service Delivery Manager to lead our Non Voice Service Team.This role requires a strong leader who can motivate and inspire team members to deliver exceptional results. Key responsibilities include:Leading the design and implementation of new processes and toolsCultivating a team environment that...

  • Service Delivery Manager

    6 days ago

    Bengaluru, Karnataka, India Equiniti Full time

    We are seeking a highly motivated Service Delivery Manager to join our team at Equiniti. In this role, you will be responsible for leading and managing our service delivery operations, ensuring that our clients receive the highest level of service quality.About the RoleThe Service Delivery Manager will be responsible for overseeing the planning, execution,...

  • Service Delivery Manager

    1 day ago

    Bengaluru, Karnataka, India Euromonitor Full time

    Who we are Euromonitor International is the leading independent market research company; investigating and understanding what consumers want and need, helping businesses create products and services that cater to their preferences and trends. We are an organisation that champions flexibility, with opportunity to grow and be supported with continuous...

  • IT Service Delivery Manager

    3 days ago

    Bengaluru, Karnataka, India Capgemini Full time

    About the OpportunityWe are seeking an experienced IT Service Delivery Manager to join our team. As a service delivery manager, you will be responsible for ensuring the smooth operation of our IT services and resolving any issues that may arise.Key Responsibilities:Overseeing the delivery of IT services to meet business requirementsManaging problem tickets...

  • Customer Service Delivery Expert

    7 days ago

    Bengaluru, Karnataka, India Tesco Hindustan Service Cente Full time

    **Delivering Great Service**The Customer Service Delivery Expert will be responsible for providing first-class support to our customers across multiple channels. This includes resolving user queries, identifying operational improvements, and working closely with various teams to ensure seamless delivery of services.

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India GSSTech Group Full time

    We are hiring a Service Delivery Manager for a leading banking client in the UAE. The role requires overseeing the delivery aspects of the squad, managing resources, handling delivery challenges, and ensuring smooth operations for offshore resources. The candidate will act as the primary point of contact for offshore teams and facilitate seamless service...

  • Delivery Services Manager

    6 days ago

    Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time

    About the RoleWe are seeking a results-driven Service Delivery Manager to lead our Managed Services team. The successful candidate will have over 10 years of experience in IT Services and at least 8 years of experience in leading a customer-facing delivery organization in IT Infrastructure Services.As the Service Delivery Manager, you will be accountable for...

  • Manager, Service Delivery

    2 weeks ago

    Bengaluru, India ReSource Pro Full time

    Job Description: Job Title: Manager - Service Delivery Reports to: Service Delivery - Director Department: Service Delivery Unit Location: Bangalore, India Meet the hiring team: sagar_gowda@resourcepro.in. LinkedIn: [...] Key Details: - Designation: Manager, Service Delivery, India - Experience: 15 years with 7 years in Management - Work Location:...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India GSSTech Group Full time

    We are hiring a Service Delivery Manager for a leading banking client in the UAE. The role requires overseeing the delivery aspects of the squad, managing resources, handling delivery challenges, and ensuring smooth operations for offshore resources. The candidate will act as the primary point of contact for offshore teams and facilitate seamless service...

  • Manager, Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: sagar_gowda@resourcepro.in.LinkedIn: [...]Key Details:- Designation: Manager, Service Delivery, India- Experience: 15 years with 7 years in Management- Work Location: Hebbal | Brookfield...

  • Manager, Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: LinkedIn: Details:Designation: Manager, Service Delivery, IndiaExperience: 15 years with 7 years in ManagementWork Location: Hebbal | Brookfield - BengaluruNotice Period: Immediate...

  • Manager, service delivery

    2 days ago

    Bengaluru, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: Linked In: Details:Designation: Manager, Service Delivery, IndiaExperience: 15 years with 7 years in ManagementWork Location: Hebbal | Brookfield - BengaluruNotice Period: Immediate...

  • IT Service Delivery Manager

    2 days ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Job DescriptionWe are looking for a highly skilled IT Service Delivery Manager to lead our team at Tata Consultancy Services.About the Role:As an IT Service Delivery Manager, you will be responsible for managing our customer's network infrastructure, ensuring it operates efficiently and effectively. This includes overseeing the design, implementation, and...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India Spearhead Technology Inc Full time

    Job Description About the job: Service Delivery Manager Career Level : Senior. Location : Onsite - Bangalore, India.  Who We Are: This is Spearhead Technology — where every challenge is an opportunity, and every solution is a masterpiece in the making. As a full-lifecycle IT company, we transcend mere...

  • Manager, Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description: Job Title: Manager - Service Delivery Reports to: Service Delivery - Director Department: Service Delivery Unit Location: Bangalore, India Meet the hiring team: LinkedIn: Key Details: Designation: Manager, Service Delivery, India Experience: 15 years with 7 years in Management Work Location: Hebbal | Brookfield - Bengaluru Notice...

  • Manager, Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: sagar_gowda@resourcepro.in.LinkedIn: https://www.linkedin.com/in/sagarbs04?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_appKey Details:Designation: Manager,...

  • Manager, Service Delivery

    5 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: sagar_gowda@resourcepro.in.LinkedIn: https://www.linkedin.com/in/sagarbs04?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_appKey Details:Designation: Manager,...

  • Manager, Service Delivery

    2 weeks ago

    Bengaluru, India ReSource Pro Full time

    Job Description: Job Title: Manager - Service Delivery Reports to: Service Delivery - Director Department: Service Delivery Unit Location: Bangalore, India Meet the hiring team: LinkedIn: Key Details: Designation: Manager, Service Delivery, India Experience: 15 years with 7 years in Management Work Location: Hebbal | Brookfield - Bengaluru Notice...

  • Manager, Service Delivery

    2 weeks ago

    Bengaluru, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: sagar_gowda@resourcepro.in.LinkedIn: https://www.linkedin.com/in/sagarbs04?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_appKey Details:Designation: Manager,...

  • Manager, Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Greetings from ReSource Pro .Job Description: ManagerJob Title:Manager, Service Delivery, IndiaWorking Experience:Minimum 12 years experience, 1 + years of experience as an Manager.In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a...