Assistant Manager

2 months ago


bangalore, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager- Salesforce ESG 


You will be responsible of understanding ESG domain used in Genpact, understand IT process, coordinate with multiple stake holders and act as bridge between Business and IT team. Looking Sustainability domain expertise person, who might have been involved in implementation & automation of sustainability metrics and reports via Salesforce NetZero or equivalent. Rich domain knowledge is desirable.

Responsibilities
Analyse cross-functional business processes and understand existing system to determine best needs for business functionality and recommend new approaches.
• Identify the changes/needs/business asks by collaborating with various business stakeholders. 
• Understand Agile Basics and project management aspects.
• Understand the design of Salesforce and other affiliated solutions for Sales, Marketing, Service, and platform solutions.
• Come up with plan by splitting the larger requirements to small pieces and work IT team and other stakeholders in prioritizing needs, establish project scope, system goals and be responsible for Implementation.
• Create and Implement change management plan for smother rollout to business users. 
• Actively drive issue resolution and closely monitor its progress.
• Having good IT knowledge on Marketing related applications and tools like Marketo, 
• Have Analytical thinking – assess the current technologies, identify areas of improvement, and evaluate any new tools/applications that required.
• Interpersonal Skills - Collaborate with people from a wide range of backgrounds, have strong verbal and written communication skills.
• Work as Liaison between IT and Business teams
• Tracking budgets/efforts


Qualifications we seek in you
Minimum Qualifications/skills

• Relevant years of experience in System/Functional stream on ESG application or other SFDC applications. 
• Graduate in Technology (any stream)

Preferred Qualifications/ Skills

• Excellent Analytical and Interpersonal skills
• Strong in Communications
• Understanding IT principles and process (SDLC – Agile, Waterfall, Hybrid)
• Leadership and problem-solving skills


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