Practice Lead

4 weeks ago

Delhi, India SCIENTE Consulting PL Full time
Make a difference and have a meaningful career.

Sciente Consulting, a business technology consulting services firm, seeks a Practice Delivery Leader to build and oversee a

customer experience management practice for Insurance Industry

in alignment with our ambitious global expansion goals.

Lead the practice with full ownership of both pre-sales/go-to-market/support new client acquisition and services delivery;Collaborate with the sales/business development team to expand client base regionally;Successful services delivery to ensure the customer delight;As required, develop new business partnerships with third-party technology/platform providers to address business demand;Infrequent but not extensive travels shall be required;Work towards exceeding the agreed quarterly KPIs to grow the client-base and portfolio of services assignments within the practice;Develop and maintain strong relationships with partners, prospects, clients;As an advisor, understand client needs, challenges and goals to recommend tailored solutions/services;Drive the development of methodologies, best practices and framework specific to the chosen sector;Stay current with insurance industry trends and emerging technologies to provide thought leadership, advisory services and to enhance the existing services offering;Oversee services delivery ensuring that clients are delighted with our services/solutions;Act as a subject matter expert on insurance industry related issues and offer guidance to internal teams;Participate in proposal development and pitches to potential clients.Hire, develop and deploy the team of Consultants as per the demand of the business.

Qualifications and Experience:Degree in computer science or related field with a proven track record of delivering results with consistency;At least 10 years of relevant experience in technology service delivery to "insurance sector" and to effectively lead the initiatives/projects;Deep implementation skills in Customer Experience Manager (CXM)/Salesforce eco-system with strong understanding of InsurTech trends and key technology/platform providers are very much required;Experience in pre-sales, go-to-market strategies, and a focus on delivering results are essential requirements.We are seeking hands-on individual who is ambitious and possesses thought leadership skills essential for the techno-functional services practice;Strategic thinking, exceptional leadership and team management skills;Capable of making sound decisions in complex/ambiguous situations;Excellent communications, written and presentation skills;A person with a desire to live a meaningful life and with sustainable strategy andFinally, we are seeking someone who is comfortable working within a medium-sized, rapidly growing organization.

Should you be interested in this career opportunity, please send in your resume, in confidence, to

To know more about us, please visit you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (

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