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15h Left Practice Lead
7 days ago
Sciente Consulting, a business technology consulting services firm, seeks a Practice Delivery Leader to build and oversee a customer experience management practice for Insurance Industry in alignment with our ambitious global expansion goals.
- Lead the practice with full ownership of both presales/gotomarket/support new client acquisition and services delivery;
- Collaborate with the sales/business development team to expand client base regionally;
- Successful services delivery to ensure the customer delight;
- As required, develop new business partnerships with thirdparty technology/platform providers to address business demand;
- Infrequent but not extensive travels shall be required;
- Work towards exceeding the agreed quarterly KPIs to grow the clientbase and portfolio of services assignments within the practice;
- Develop and maintain strong relationships with partners, prospects, clients;
- As an advisor, understand client needs, challenges and goals to recommend tailored solutions/services;
- Drive the development of methodologies, best practices and framework specific to the chosen sector;
- Stay current with insurance industry trends and emerging technologies to provide thought leadership, advisory services and to enhance the existing services offering;
- Oversee services delivery ensuring that clients are delighted with our services/solutions;
- Act as a subject matter expert on insurance industry related issues and offer guidance to internal teams;
- Participate in proposal development and pitches to potential clients.
- Hire, develop and deploy the team of Consultants as per the demand of the business.
Qualifications and Experience:
- Degree in computer science or related field with a proven track record of delivering results with consistency;
- At least 10 years of relevant experience in technology service delivery to "insurance sector" and to effectively lead the initiatives/projects;
- Deep implementation skills in Customer Experience Manager (CXM)/Salesforce ecosystem with strong understanding of InsurTech trends and key technology/platform providers are very much required;
- Experience in presales, gotomarket strategies, and a focus on delivering results are essential requirements.
- We are seeking handson individual who is ambitious and possesses thought leadership skills essential for the technofunctional services practice;
- Strategic thinking, exceptional leadership and team management skills;
- Capable of making sound decisions in complex/ambiguous situations;
- Excellent communications, written and presentation skills;
- A person with a desire to live a meaningful life and with sustainable strategy and
- Finally, we are seeking someone who is comfortable working within a mediumsized, rapidly growing organization.
To know more about us, please visit you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (
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