Operations Associate

2 days ago

Delhi, India Grow Your Staff Full time
Grow Your Staff is looking for an Operations Associate for a custom apparel company from New York, USA. The position is a full-time remote opportunity.

The role will have excellent growth opportunities. You will work directly with the team based in New York.

Experience required: 2-5 years

CTC: INR 7-11 LPA + Night Shift Allowance

Location: Remote

Time: 6:30 PM to 3:30 AM IST (Monday - Friday)

Responsibilities

Order Team

- Resolve stock issue tickets, licensing tickets, and other miscellaneous tickets efficiently.- Serve as a backup for the Order Processing team during periods of low order pool volume.- Process sample orders and manage associated documentation.- Update Printer Capacity Management System (PCMS) ratings to maintain accurate production data.- Perform ad hoc tasks and support additional responsibilities during the slow season.- Prepare reports and contribute to reporting tasks and projects as required.

Pre-Order Team

- Provide accurate pricing quotes using available tools and resources.- Collaborate with teams to resolve order issues, share feedback, and enhance the licensing experience at the company.- Monitor timelines and address licensing-related inquiries from Campus Managers.- Conduct order verification, data entry for reporting, and Shopify/Group order checks.- Assign schools when client-provided proofs are received directly.- Upload proofs to licensing portals to facilitate single-use license processing.

Qualifications

- Bachelor’s or Master’s degree in Operations/Business, or a related field- 1–5 years of experience in operations, logistics, or a similar domain- Proven ability to handle complex tasks and meet tight deadlines effectively- Strong decision-making skills with the ability to work independently and with minimal supervision- Excellent verbal, written, and interpersonal communication skills

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