VIP Coordinator

1 month ago

india Sunrays Consulting Full time
Company Description


Sunrays Consulting helps their clients achieve their financial and personal goals, while ensuring compliance and efficiency.


Role Overview:

As a VIP Coordinator, you will be responsible for maintaining and enhancing the relationship with our VIP players. Your role will include handling requests, supporting the Key Account Managers in their day-to-day tasks, and collaborating with internal teams to ensure the best possible experience for our VIP clientele. Fluency in English is essential to communicate effectively with our international players.

Key Responsibilities:

  • VIP Player Support:
  • Respond to VIP players' inquiries and requests in English , ensuring prompt and professional service.
  • Tailor communication based on the players' needs, ensuring high levels of satisfaction.
  • Support Key Account Managers:
  • Assist Key Account Managers with daily administrative tasks.
  • Provide operational support in managing VIP accounts, ensuring smooth service and proactive communication.
  • Collaboration on Sales Strategy:
  • Work closely with Key Account Managers to implement sales strategies , focusing on retention , reactivations , and cross-sell opportunities.
  • Assist in the execution of retention plans and promotional campaigns for VIP players.
  • Team Collaboration:
  • Collaborate with the Customer Support and Fraud & Payments teams to address VIP players' concerns and inquiries efficiently.
  • Coordinate cross-departmental efforts to improve VIP player experiences, ensuring issues are resolved quickly.
  • Reporting & Analysis:
  • Prepare regular reports on VIP player activity, feedback, and account status for the Key Account Manager or VIP Lead .
  • Analyze player data to identify trends, opportunities, and areas for improvement.
  • Key Account Management Tasks:
  • Assist with other ad-hoc Key Account Management duties as required, including player outreach and support in marketing and promotional activities.

Requirements:

  • Languages:
  • Fluency in English is required (both written and spoken).
  • Experience:
  • Previous experience in customer service or account management.
  • Skills:
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in using CRM systems and MS Office (Word, Excel, PowerPoint).
  • Personal Attributes:
  • Proactive and solution-oriented.
  • High attention to detail.

Ability to work effectively both independently and as part of a team

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