Manager-Retail Store Operations

3 days ago

Gorakhpur, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role
Store Manager

Job Level/ Designation
Manager

Function / Department
Retail

Location
Gorakhpur

Job Purpose

  • Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
  • Execute marketing promotions, display and store experience schemes

Key Result Areas/ Accountabilities
Sales

  • Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
  • Ensure and monitor quality of acquisition through the store
  • Revenue -Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers' purchase decisions

RoI

  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

  • Manage churn and achieve customer satisfaction for walk-in customers

Store Management

  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate placement of pop-ups and product displays at store

Marketing

  • Execute marketing, branding and promotion activities
  • Ensure fliers/ brand POS are available at store
  • Resolve channel-specific issues within specific timelines

People

  • Resolve store-specific issues within specific timelines
  • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance 

  • Ensure that the HSW norms are adhered to

Core Competencies, Knowledge, Experience
Critical Success Factors

  • Continuous Learning & Empowering Talent
  • Building Team Commitment
  • Leads Decision Making & Delivering Results

Threshold Functional Competencies

  • Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

  • Sales Planning and Forecasting
  • Solving Problems

Experience

  • 2 – 5 years
  • Experience of retail store and customer relationship management
  • Revenue Target achievement and cost management

Qualifications
Must have technical / professional qualifications

  • Essential : Graduation
  • Desired : Full – time post - graduation in business management/MBA

Vodafone Idea Limited
(formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership

  • Manager-Retail Store Operations

    4 days ago

    Gorakhpur, Uttar Pradesh, India Vodafone Idea Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Store Operations Manager

    2 weeks ago

    Gorakhpur, Uttar Pradesh, India beBeeRetail Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Store ManagerJob Description:Manage the daily operations of the store, including opening and closing procedures, staffing, and scheduling.Ensure that store sales targets and key performance indicators (KPIs) are met or exceeded.Train, coach, and motivate staff to achieve peak performance and provide exceptional customer service.Maintain and update...

  • Pharmacy Manager

    2 weeks ago

    Gorakhpur, Uttar Pradesh, India Shree Vardhmaan Services Lucknow Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    We are reputed pharma retail chain of north India. Having multiple Hospital pharmacy stores and candidates with knowledge in pharma stores can apply. Pharmacy manager is responsible to handle team of pharmacist and manage stores. Required Candidate profileCandidates having experience in a Hospital pharmacy and enough experience to act as manager can only...

  • Pharmacy Manager

    3 days ago

    Gorakhpur, India Shree Vardhmaan Services Lucknow Full time

    We are reputed pharma retail chain of north India. Having multiple Hospital pharmacy stores and candidates with knowledge in pharma stores can apply. Pharmacy manager is responsible to handle team of pharmacist and manage stores. Required Candidate profile Candidates having experience in a Hospital pharmacy and enough experience to act as manager can only...

  • Operations Manager

    7 days ago

    Gorakhpur, Uttar Pradesh, India beBeeOperations Full time ₹ 6,00,000 - ₹ 12,00,000

    Operations Manager Job DescriptionAs an Operations Manager, you will play a crucial role in ensuring the smooth functioning of our warehouse operations. Your primary responsibility will be to oversee the daily activities of the warehouse, including order processing, shipping, and delivery.Key Responsibilities:Warehouse Operations: Ensure that all warehouse...

  • Receiver-store

    9 hours ago

    Gorakhpur, India Marriott International, Inc Full time

    **Additional Information** Receiver-Store **Job Number** 23205535 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Courtyard Gorakhpur, Ramgarh Tal, Nauka Vihar Road, Gorakhpur, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Receive,...

  • Sales & State Operations Director

    3 days ago

    Gorakhpur, India SARALPE PRIVATE LIMITED Full time

    SaralPe is a rapidly growing *Fintech company* providing BBPS, AEPS, DMT, Payout, UPI Collection, and other financial API solutions. We are looking for a dynamic and result-oriented *Sales & State Operations Director* to lead our business growth and operations in Uttar Pradesh. Key Responsibilities * Drive *sales and promotion* of SaralPe's fintech products...

  • Cashier/customer Service

    9 hours ago

    Gorakhpur, India Sai Sukhda consultant Full time

    We are looking for a Cashier to manage all transactions with customers accurately and efficiently. Cashier responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a customer service position and good...

  • Accountant

    3 days ago

    Gorakhpur, India Unicorn Infosolutions Pvt Ltd Full time

    Company Description Unicorn Infosolutions Pvt Ltd, established in 2002, is India's leading provider of IT solutions and support services, recognized as the Best Apple Premium Partner in the country. Headquartered in New Delhi, we operate across Mumbai, Pune, Ahmedabad, Gurgaon, and Lucknow, with Apple Premium Retail stores and Authorized Service Centers. Our...

  • Operations Manager – Hospital Pharmacies

    3 days ago

    Gorakhpur, India Amretri Healthcare Full time

    Job SummaryThe Operations Manager will oversee day-to-day functioning of multiple hospital-based pharmacies, ensuring smooth operations, regulatory compliance, cost control, and high service standards. The role requires managing staff, optimizing processes, coordinating with hospital administration, and driving efficiency across multiple pharmacy units. Key...