Customer Support Executive
3 weeks ago
Job Overview
We are hiring a Customer Support Executive to join our team at RightO, the best job portal for customer service. As a Customer Support Executive, you will be responsible for assisting customers with their queries and providing exceptional customer service. This is a full-time position based in Mohali, Punjab, India. The ideal candidate for this role should have less than 1 year of experience and excellent communication skills.
Qualifications and Skills
Excellent communication skills, both written and verbalFluency in EnglishStrong interpersonal skills and the ability to build rapport with customersPrevious experience in customer service is a plusGood problem-solving skillsAbility to work in rotational shifts
Roles and Responsibilities
Responding to customer queries through email, chat, and phoneProviding accurate and up-to-date information to customersResolving customer complaints in a professional and timely mannerAssisting customers with technical issues and troubleshootingMaintaining a high level of customer satisfactionCollaborating with cross-functional teams to improve customer support processesIdentifying and escalating priority issues to the appropriate departmentsKeeping records of customer interactions and transactionsFollowing company policies and procedures
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