Current jobs related to Managed Services Manager - Delhi - Sikich India
-
Manager Biostatistics
4 days ago
Delhi, India Manager, Biostatistics Full timePremier Research is looking for aManager Biostatisticsto join ourBiostatisticsteam in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are...
-
Manager Biostatistics
3 days ago
Delhi, India Manager, Biostatistics Full timePremier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members...
-
Manager Biostatistics
2 days ago
delhi, India Manager, Biostatistics Full timePremier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members...
-
Manager Biostatistics
4 hours ago
delhi, India Manager, Biostatistics Full timePremier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...
-
Manager biostatistics
23 hours ago
Delhi, India Manager, Biostatistics Full timePremier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...
-
Service management
1 day ago
Delhi, India Tata Consultancy Services Full timeJob Role: Service ManagementJob Location: Chennai/HyderabadExp Range: 8Years to 10YearsDesired Competencies (Technical/Behavioral Competency):- Capacity- Availability- IT service management (Incident, Problem, Knowledge, service catalog etc)- IT Service Continutity- Transition Planning & Support- Event Mgmt- Service Validation & Testing- Major Incident-...
-
Service management
23 hours ago
Delhi, India Tata Consultancy Services Full timeJob Role: Service ManagementJob Location: Chennai/HyderabadExp Range: 8 Years to 10 YearsDesired Competencies (Technical/Behavioral Competency):CapacityAvailabilityIT service management (Incident, Problem, Knowledge, service catalog etc)IT Service ContinutityTransition Planning & SupportEvent MgmtService Validation & TestingMajor IncidentAsset...
-
Service management
1 day ago
Delhi, India Tata Consultancy Services Full timeJob Role: Service ManagementJob Location: Chennai/HyderabadExp Range: 8Years to 10YearsDesired Competencies (Technical/Behavioral Competency):CapacityAvailabilityIT service management (Incident, Problem, Knowledge, service catalog etc)IT Service ContinutityTransition Planning & SupportEvent MgmtService Validation & TestingMajor IncidentAsset...
-
Strategic Product Manager
1 day ago
Delhi, Delhi, India Abakkus Asset Manager Private Limited Full timeJob Description:Abakkus Asset Manager Private Limited is seeking a highly skilled Product Team Lead to spearhead the development and launch of innovative investment products under Portfolio Management Services (PMS) and Alternative Investment Funds (AIF) structures.The ideal candidate will have a deep understanding of financial markets, investment products,...
-
IT Service Delivery Manager
2 days ago
Delhi, Delhi, India Tata Consultancy Services Full timeJob Title: Service Management LeaderAbout the Role:At Tata Consultancy Services, we are seeking an experienced Service Management Leader to join our team. As a Service Management Leader, you will be responsible for ensuring the smooth delivery of IT services to our clients. Your primary focus will be on managing the service lifecycle, including service...
-
Customer Service Manager
6 days ago
Delhi, Delhi, India Reqpro Consulting Services Full timeWe are seeking an experienced customer relationship manager to build and preserve trusting relationships with key customers. Their main goal is to identify opportunities to grow the customer base and maintain positive relationships with new clients.Responsibilities:Respond to customer inquiries in a timely and professional manner.Communicate with customers...
-
Service Manager
1 month ago
Delhi, India Dunamis Machines International Pvt Ltd. Full timeJob Description:We are seeking a dynamic and experiencedService Managerto lead our service operations, ensuring efficiency and high-quality support for our customers. This role is key in maintaining service standards, managing a team of engineers, and driving improvement initiatives.Key Responsibilities:Team Leadership:Monitor, manage, and evaluate the...
-
IT Service Manager
2 weeks ago
Delhi, Delhi, India mccainfood Full timeJob Title: IT Service ManagerJob Summary:We are seeking an experienced IT Service Manager to oversee the delivery of IT application services. The successful candidate will play a crucial role in managing the support provided by external partners, ensuring efficient and effective service delivery across the business functions.Key Responsibilities:Lead an...
-
IT Service Manager
2 weeks ago
Delhi, Delhi, India mccainfood Full timeJob Title: IT Service ManagerJob Summary:We are seeking an experienced IT Service Manager to oversee the delivery of IT application services based on our defined application support portfolio. The successful candidate will be responsible for managing the support provided by our external partner(s), ensuring that IT support services are delivered efficiently...
-
Education Industry Career Advisor
3 weeks ago
Delhi, Delhi, India THEE MANAGER Full timeThe THEE Manager is seeking a highly skilled and experienced individual to join their team as a key player in the education industry.About the RoleAs a key member of the THEE Manager team, you will be responsible for providing exceptional customer service to students and parents, ensuring that their needs are met and exceeded.You will work closely with leads...
-
Service Manager
3 weeks ago
Delhi, Delhi, India MM Management Consultant Full timeJob Title: Service EngineerJoin MM Management Consultant as a Service Engineer and take on a challenging role that requires technical expertise and leadership skills.Job Summary:We are seeking a highly skilled Service Engineer to lead and manage service jobs, focusing on electrical assets. The ideal candidate will have a strong background in electrical...
-
Regional Service Delivery Manager
7 days ago
Delhi, India Matrix Business Services India Private Limited Full timeJob Summary:The Service Delivery Manager is responsible for managing the delivery of business process operations for multiple clients, ensuring efficient service delivery and maintaining high levels of client satisfaction. The role involves working closely with clients to understand their requirements, address any issues, and implement process improvements...
-
Delhi, India Lingaro Full timeRole: Service Level Manager Location: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008, Lingaro...
-
Delhi, India Lingaro Full timeRole: Service Level ManagerLocation: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008, Lingaro...
-
delhi, India Lingaro Full timeRole: Service Level ManagerLocation: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008,...
Managed Services Manager
3 months ago
Managed Services Manager
to lead and support our offshore network operations team while collaborating closely with our US-based team. The ideal candidate will have extensive experience in network operations and team management, with a strong ability to coordinate and enhance support across geographically distributed teams. As the Manager, you will ensure seamless operations, effective incident management, and continuous improvement in network and infrastructure support for our clients.
Primary Job Responsibilities1. Client-Focused Incident Management:Serve as the initial point of contact for monitoring network and system alerts across multiple client environments.2. Offshore Team Support and Management:Oversee and support the offshore network operations team, ensuring they have the resources, guidance, and training needed to perform effectively.Act as the primary point of contact for the offshore team, providing leadership and direction on technical and operational issues.Monitor and evaluate the performance of the offshore team, providing feedback and fostering a culture of continuous improvement and excellence.3. Collaboration with US-Based Team:Collaborate closely with the US-based team to align on network operations strategies, incident management, and process improvements.Facilitate regular communication and coordination between the offshore and US-based teams to ensure consistent service delivery and problem resolution.Share insights and updates with the US-based team on offshore operations, including performance metrics, incident trends, and support challenges.4. Operational Oversight:Ensure effective monitoring, analysis, and resolution of network and system incidents by the offshore team, focusing on high-quality service delivery.Develop and implement processes and best practices to enhance the efficiency and effectiveness of both offshore and US-based operations.Oversee proactive monitoring of client systems, ensuring that potential issues are addressed promptly to minimize downtime and disruptions.5. Process Improvement and Documentation:Identify areas for improvement within offshore operations and implement sustainable solutions to enhance performance and support.Develop and maintain comprehensive documentation of incident response procedures, knowledge base articles, and support processes for the offshore team.Collaborate with the US-based team to standardize processes and ensure consistency across all operations.6. Client Communication and Quality Assurance:Ensure clear and effective communication with clients regarding incident status, resolution, and performance insights, coordinated through both offshore and US-based teams.Maintain high standards of professionalism and quality in service delivery, ensuring compliance with company policies, procedures, and service level agreements (SLAs).7. Strategic Planning and Resource Allocation:Assist in capacity planning and resource allocation for the offshore team, aligning with overall operational goals and client needs.Participate in strategic discussions and planning with the US-based team to drive operational excellence and enhance network and infrastructure support.
Requirements5+ years of experience in network operations or IT support, with significant experience managing or supporting offshore teams in a leadership capacity.Demonstrated experience in overseeing global or distributed teams, with a proven ability to coordinate and collaborate effectively across different time zones and cultures.Strong knowledge of network technologies including Fortinet, Aruba, Cisco, and SonicWall systems, with a comprehensive understanding of compute, network, storage, and backup systems.Experience with PSA & RMM toolsets such as ConnectWise Manage and LabTech/ConnectWise Automate is a plus, with a focus on leveraging these tools to enhance operational efficiency.Proficiency in support and administration of Office 365, Azure, and Microsoft Cloud services, with experience in Cloud Solution Provider (CSP) environments being advantageous.Exceptional leadership and management skills, including the ability to mentor, guide, and support team members across different regions while driving performance and growth.Strong communication skills with the ability to facilitate effective collaboration between offshore and US-based teams, and to articulate complex technical issues and solutions clearly to diverse stakeholders.Proven experience in process improvement and documentation, with the ability to develop and maintain comprehensive incident response procedures and knowledge base articles.Relevant certifications from Microsoft, Cisco, HP, or similar vendors are highly desirable, demonstrating advanced technical expertise and leadership capabilities.Strong analytical and problem-solving skills, with the ability to analyze performance data, identify trends, and implement effective solutions to enhance network operations.
Benefits of being a part of the teamFamily Health Insurance including parentsLife & Accident InsuranceMaternity/paternity leavePerformance-based incentivesReferral Bonus programExam Fee Reimbursement PolicyIndian festival holidays5 days working week
Website
