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Senior Support Engineer I

4 months ago

hyderabad, India Blue Yonder Full time
Overview :

The Blue Yonder Planning ASRE Team is responsible for improving customer experience by proactively resolving upstream product issues, deployment problems, and enhancing support capabilities through tools, technology, and subject matter expertise. For our SaaS & Cloud customers, we handle all aspects of solution support, including proactive monitoring, application support, product support, change requests, service requests, as well as end-to-end workflow support. To achieve success, we work in an integrated model, collaborating closely with other cross-functional/development teams to foster a more controlled environment.

Scope:

Blue Yonder is currently undergoing a tremendous SAAS/DevOps transformation, making it an incredibly exciting time to join our team You will be responsible for collaborating with global Product Development, Functional, and Technical teams in various customer engagements.

A Site Reliability Engineer (SRE) plays a crucial role in ensuring the reliability, availability, and performance of a system or application. The SRE role involves automation using Python and other skills.

What you'll do:

  • Develop and maintain automation scripts and tools using Python (or any other scripting) to streamline operational processes.
  • Set up and maintain monitoring systems to proactively identify and address potential issues.
  • Work closely with development teams to understand their applications and ensure they are designed for reliability.
  • Maintain detailed documentation of system configurations, processes, and procedures.
  • Identify and address performance bottlenecks in the system, optimizing for speed and efficiency.
  • Maintain detailed documentation of system configurations, processes, and procedures.

What we are looking for:

Industry Experience:

  • Minimum 6-8 years of experience in customer facing SaaS supply chain solution support / consulting, DevOps.
  • Knowledge in Blue Yonder Planning product will be added advantage.
  • Experience working with Blue Yonder products, specifically Supply Chain Planning solutions
  • Supply chain domain experience and exposure to DevOps is preferred.
  • Previous experience providing software support to customers in on-premises and/or cloud-hosted environments; preference given to those with Microsoft Azure and SaaS solution support experience.
  • Understands SAAS consumption, adoption and business value KPIs related to planning solution.

Technical Skills:

  • Strong proficiency in Python for scripting and automation tasks.
  • Experience with automation tools such as Ansible, Puppet, or Chef preferred.
  • Experience with Oracle database preferred.
  • Strong knowledge on Operating System.
  • Demonstrates strong analytical and problem-solving skills.
  • Experience with cloud platforms such as Azure preferred.
  • Stay updated on industry best practices, emerging technologies, and tools related to site reliability engineering.
  • Strong analytical and problem-solving skills to identify and address issues promptly.

Soft Skills

  • Must have excellent communication and interpersonal skills to interact with global customers, business users and internal personnel, with an emphasis on follow-through and reporting.
  • Collaborates relentlessly, passionately and respectfully with various BY teams, customers and partners.
  • Leads by example demonstrating professionalism during internal and external conversations, understands cultural differences and diversity.
  • Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)
  • Must be self-motivated and a quick learner - adapt to new technologies, platforms, and integrations.
  • Able to work flexible hours, including evenings and weekends, as warranted by critical situations or to manage customer escalations.

Education

  • Bachelor’s degree (STEM (Civil engineering, Aerospace Engineering, Electrical Engineering, Electronics, Mechanical Engineering, and Industrial Engineering) preferred)

Behavioral

  • Exhibits service mindset by consistently displaying customer centricity and ownership.
  • Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development.
  • Proactively identifies learning opportunities and career path.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.