Mercari India IT
Found in: Whatjobs IN C2 - 2 weeks ago
You will help drive business growth through ensuring the appropriate, secure, and cost-efficient management of enterprise IT system accounts and IT assets, and proliferating a culture of security throughout the entire organization. To succeed in this role, you should possess the ability to quickly grasp business challenges, plan and propose IT-based solutions, and demonstrate project management and communication skills to help unleash the potential of Mercari employees through resilient and secure IT infrastructure and operations.
Key Responsibilities:Site owner for all IT related matters, taking care of daily operations, escalations, and ad-hoc tasks.Provide technical support for Mercari India employees in the scope of end-user devices, SaaS applications, office network, AV and OA equipment within the corporate environment.Drive continuous service improvement in IT-related matters, affecting end-user productivity and improving user experience satisfaction.Manage IT assets (hardware and software), budgets, contracts and procurement.Collaborate with the Mercari Japan IT and Security teams in making fundamental improvements to IT operations and implementing security best practices
Mandatory Qualifications:Over 3 years of relevant IT working experience in an on-site end-user support environment, supporting a large number of end-users.Practical hands-on experience in implementing and/or operating end-user devices (Mac and Windows with mobile-device management (MDM) technologies, such as Jamf and Intune), SaaS apps (Google Workspace, Okta, Slack, etc.), IT service management platforms (ServiceNow, etc.), endpoint security solutions (EDR solutions such as CrowdStrike, etc.), and networking.Coding experience, such as shell scriptingExperience in IT service management and project managementExperience in managing IT assets (hardware and software), budgets, contracts and procurementGood problem-solving skills, and ability to troubleshoot and resolve issues independentlyBachelor’s or master’s degree in computer science, information systems or related field, or equivalent work experience
Requirements
Desired Qualifications:Team-leading/management experienceITIL Foundations or more advanced levels of ITIL certification, or equivalent experiencePMP or Prince2 certification, or equivalent project management capabilityExperience in automation using IPaaS or low-code/no-code solutions, such as Workato and ZapierLanguage skills: conversational Japanese a plus
BenefitsEmployment Status
Full-timeOffice
Bangalore
Hybrid workstyleWe believe in high performance and professionalism. Every team will decide the best work style (including remote work) that maximizes your performance.To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore offices, especially during the initial office setup phase.We will continue to review and update the policy to address future organizational needs.Work Hours
Full flextime (no core time)*Flexible to choose working hours other than team common meetings
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