Trainee- Clerical Marker

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Job Title: Trainee Clerical Marker Purpose of job: To do assessment of various modules of an English Language Proficiency Exam Main opportunities/challenges for this role  Accountabilities, responsibilities, and main duties: Assessment of various modules of an English Language Exam (either soft or hard copy) High attention to detail to ensure right marking of each paper. Identify and escalate priority issues. Route/Transfer issues to appropriate resource/channel if necessary Follow up on enquiries where necessary. Complete the logs, update necessary data sheets. Ensure hourly transaction targets are met with high quality standards. Information Security: Read, understand, and comply with the information security policies Raise incident / blow whistle when observe any noncompliance to information security policies Qualifications - Graduate Role specific knowledge and experience Applicants must have the legal right to work in the country where they are residence. Applicant should be able to travel outside their country of residence and secure visa where required at short notice. 24X 7 shift environment and the candidate is required to work in shifts (no general shifts) Employees are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule The process may require working in different days of the week (total of 220 days working in a year) Long sitting hours Secured environment ie. no access to mobile phones on floor, very limited internet access, no personal belongings to be carried & constant monitoring of the process on CCTV. High level of compliance to the agreed process guidelines. No legal/ criminal case in history Minimum/essential Good Computer (MS office) and keyboard handling skills Understanding of BPO processes, reporting, MIS etc.  Experience in a BPO environment Proficient in English Communication Skills – both verbal and written (to be gauged during interview)