Team Leader International Voice Process

1 week ago


Kolkata, India TP Full time

We’re Hiring: Team Leader – OperationsLocation: KolkataWork Mode: On-siteSchedule: 5 days a week | Night ShiftsSalary: Up to ₹5.5 LPAMandatory Requirements:- Any Graduate- Minimum 2+ years of BPO experience- At least 1 year as Team Leader for International Voice Process- Immediate Joiners PreferredKey Responsibilities:✔ Drive team performance and manage escalations✔ Prepare and publish performance reports (Daily/Weekly/Monthly)✔ Collaborate with cross-functional teams for process improvements✔ Motivate and guide team members to deliver exceptional customer experience✔ Ensure quality standards and continuous improvementWhat We’re Looking For:✅ Proven leadership in customer support✅ Strong communication and decision-making skills✅ Proficiency in MS Excel and KPI management✅ Excellent organizational and time-management abilitiesPreferred:- Exceptional English communication skills- Customer-first mindset with strong analytical abilitiesContact Details- ,



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