WFM & Reporting Specialist (MIS)

About The RoleWe are looking for a professional with an experience of 6 years in Workforce Management (WFM), reporting or data analysis within an IT service management or operations environment.RequirementsExperience in working with ITSM tools and knowledge management platforms for example, ServiceNow Knowledge Base.Hands-on experience working with ITSM...

Responsibilities 1. Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie. 2. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. 3....

As a member of our CIM group, working specifically with Tax Accounting Methods & Periods (AMP), you will be responsible for the following job duties which are focused around two core concepts: your technical and quality expertise and delivering excellent client service: - Delivery of AMP projects supervised by regional and WNT AMP specialists, including...

Job TitleInfor WFM AdministratorResponsibilities:- System Configuration:- Configure and maintain the Infor WFM system to meet the organization's workforce management needs.- Customize settings, workflows, and business rules within the Infor WFM application- User Support:- Provide support to end-users by addressing inquiries, troubleshooting issues, and...

Job TitleInfor WFM AdministratorResponsibilities:- System Configuration:- Configure and maintain the Infor WFM system to meet the organization's workforce management needs.- Customize settings, workflows, and business rules within the Infor WFM application- User Support:- Provide support to end-users by addressing inquiries, troubleshooting issues, and...

Job Opportunity: Workforce Management ExpertWe are seeking an experienced professional to manage and optimize our workforce management software.The ideal candidate will be responsible for user access, data integrity, technical support, and vendor liaison services.Configure the WFM tool to align with business requirements and perform routine system...

Job descriptionRoles & Responsibilities:Develop and manage long-term and short-term forecasts for call volume, handle time, and staffing needs.Conduct capacity planning, balancing staffing requirements with attrition and hiring pipelines.Design and manage schedules to optimize service level attainment, efficiency, and compliance with labor laws.Oversee...

**Role: MIS Executive** **Roles & Responsibilities** - looking for individuals with good Excel, Power BI, Data studio, google sheets and Analytics skills. Problem-solving and self-starter attitude to contribute across latest technologies/projects. Key responsibilities. - Experience in working with MIS / WFM team. - Creating the dashboards using POWER BI/...

**DESCRIPTION**: We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting...

2+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ years of defining and implementing process...