Mis Executive

**Role: MIS Executive**

**Roles & Responsibilities**
- looking for individuals with good Excel, Power BI, Data studio, google sheets and Analytics skills. Problem-solving and self-starter attitude to contribute across latest technologies/projects. Key responsibilities.
- Experience in working with MIS / WFM team.
- Creating the dashboards using POWER BI/ Data studio
- Should be ready to flexible to work on shifts and weekends whenever required.
- Generate and customize daily, weekly, monthly, and quarterly data reports as per process requirements.
- Assisting in management decision-making processes with up-to-date tables, charts, and pivot reports
- Expert in creating power point presentation.
- Should be able to make the prediction models in the existing reports.

**Skills Required**:

- A MIS analyst provides technical solutions and support to MIS with emphasis on data extraction, manipulation, and should be expert in reporting **using EXCEL, Google sheets, Data studio, MACRO, POWER QUERY.**

**Role Purpose**

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance

**͏**:
**Do**
- ** Prepare timely and accurate MIS reports and dashboards as required by the stakeholders**
- Interact and work closely with management, internal stakeholders & clients to understand the business information needs
- Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
- Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
- Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)
- Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
- Ensure zero non-compliances on process audit on data security and compliance
- ** Support and adopt tools and systems for efficient MIS generation and reporting system**
- Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
- Providing update to the manager on the progress of any new MIS initiatives
- Perform periodic maintenance and servicing of MIS system to improve operational efficiency
- Adopt new tools, technology solutions and develop capability through training to improve own productivity.
- Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis

**͏**:
**Deliver**
- No.
- Performance Parameter
- Measure
- 1.
- MIS Management and Reporting
- Quality of Analysis
Zero errors in reports
Zero non-conformance on timelines with respect to the client/ stakeholder requirements
- 2.
- Stakeholder Management
- Customised dashboards as per client and functional requirements
Zero escalations on data reporting
Zero non-conformance on security or compliance requirements
- 3.
- Team Management
- Team attrition %, Employee satisfaction score

**͏**:
**͏**:
**Role: MIS Executive**

**Roles & Responsibilities**
- looking for individuals with good Excel, Power BI, Data studio, google sheets and Analytics skills. Problem-solving and self-starter attitude to contribute across latest technologies/projects. Key responsibilities.
- Experience in working with MIS / WFM team.
- Creating the dashboards using POWER BI/ Data studio
- Should be ready to flexible to work on shifts and weekends whenever required.
- Generate and customize daily, weekly, monthly, and quarterly data reports as per process requirements.
- Assisting in management decision-making processes with up-to-date tables, charts, and pivot reports
- Expert in creating power point presentation.
- Should be able to make the prediction models in the existing reports.

**Skills Required**:

- A MIS analyst provides technical solutions and support to MIS with emphasis on data extraction, manipulation, and should be expert in reporting **using EXCEL, Google sheets, Data studio, MACRO, POWER QUERY.