Customer Service Specialist
3 weeks ago
Job Title: Subject Matter Expert (SME) - Global Command Center
Job Summary:
The resource will be responsible for monitoring real-time call traffic across multiple call centers, identifying call trends, and making callouts on the call routing and staffing to optimize performance. They will work closely with the Global Command Center Supervisor and call center managers to ensure that service level goals are met.
Key Responsibilities:
Monitor real-time call traffic across multiple call centers
Identify call trends and make relevant callouts on call routing and staffing
Manage agent schedules and availability to ensure adequate staffing during peak call times
Analyze call center data to identify performance trends and areas for improvement
Provide timely and accurate reporting on call center performance metrics
Collaborate with call center managers to develop and implement call center strategies
Work closely with the Global Command Center Supervisor to ensure that customer service goals are met
Participate in regular meetings with call center managers and other stakeholders
Train call center agents on real-time call monitoring and staffing techniques
Qualifications:
Bachelor's degree
2+ years of experience, preferably in a call center real-time analyst role
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple priorities
Willingness to work flexible hours and rotational weekly offs
-
HubSpot Specialist
1 month ago
india Right Customer Full timeWe are seeking a HubSpot Specialist, a crucial role in enhancing our marketing, sales, and customer service efforts. In this position, you will be the maestro of our HubSpot environment, leveraging its full suite of tools to streamline processes, optimize customer interactions, and drive business growth. Your expertise will be instrumental in deploying...
-
Customer Service Specialist
4 weeks ago
india MiCo2 Group, LLC Full timeJob Description We are seeking a Remote Customer Service Specialist to join our team! You will be responsible for helping customers by providing information and resolving issues.Responsibilities: Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and...
-
Senior Ad Tracking Specialist
1 month ago
india Right Customer Full timeRight Customer is a performance marketing studio that partners with subject matter experts to create, promote, and deliver online education to their audiences in evergreen niches like real estate investing, business, and personal finance. We are seeking an Ads Tracking Specialist proficient in setting up and troubleshooting conversion tracking for various...
-
Customs Specialist
6 days ago
india CoSage Advisors Full timeCompany Description CoSage Advisors is a professional and progressive Chartered Accountancy firm . The firm is known for its transparency, ethics, and cross-functional experience. CoSage Advisors offers distinctive tax and regulatory services to both national and international clients, taking responsibility for each assignment from beginning to end. Role...
-
Business Intelligence Manager
4 weeks ago
india ScS - Sofa Carpet Specialist Full timeDepartment IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s...
-
Sales And Service Specialist
1 week ago
india STAMIN Full timeCompany Description STAMIN is a revolutionary fitness solution driving 10X growth for fitness business owners and professionals. Our pioneering gym pod promotes entrepreneurship and expands its reach globally. With a potential market of 50 million, STAMIN forecasts an impressive 65% profitability within five years. Join us in reshaping the fitness...
-
Business Intelligence Manager
4 weeks ago
Northeast India ScS - Sofa Carpet Specialist Full timeDepartment IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s leading sofa and...
-
Customer Support Specialist
3 weeks ago
india Dawar Consulting, Inc. Full timeJob Description Our client, a world leader in life sciences and diagnostics, is looking for Customer Support Specialist . Kindly have a look at the details below and let me know if you are interested.Job Title: Customer Support Specialist - Indianapolis, IN Job Duration: Long Term Contract(Possibility Of Extension) Company Benefits include:...
-
Customer Journey Specialist
2 weeks ago
india Randstad Enterprise Full timeWho are we Randstad Enterprise operates in 70 countries, across 360 RPO programmes and more than 800 managed services programmes. We have US$11.8billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability and flexibility — all...
-
Customer Support Specialist
1 month ago
india MiCo2 Group, LLC Full timeJob Description This is a remote position. We are seeking a Remote Customer Service Specialist to join our team! You will be responsible for helping customers by providing information and resolving issues.Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product...
-
Remote Customer Care Specialist
2 weeks ago
india Unlimited Opportunities Full timeJob Description Empower Customers from Anywhere -Join Our Remote Customer Care Team Today!Are you a compassionate communicator who takes pride in delivering top-notch customer care? Do you thrive in a remote work setting and embrace technology to connect with customers worldwide? This opportunity is tailored for you!Unlimited Opportunities is looking for...
-
Regional Customer Service Executive
2 months ago
india CONNECTING 2 WORK Full timeJob Description A customer service executive, or CSE, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSEs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to...
-
Customer Service Specialist
3 days ago
india Mirchandanis Career Placements India Pvt. Ltd. Full timeExperience : 2-3 years QUALIFICATIONS: A degree in hospitality management, public relations, or a relevant field is preferred but most importantly one needs to be keen on making a career in the events industry. SKILLS: Proficiency in MS Office Responsible Creative Thinking Basic Knowledge of Google Sketch, Prezi & Canva Communication skills (written &...
-
Customer Service Representative Wfh
1 week ago
India Laxmi Job Consultancy Full time()- Diploma- Fresher - yrs- Job Type : Full Time- - Salary : 14500 To 21500 Per Month- Open- Posted : 2/6/2023 11:12:02 PM**Description**: **Job brief**: - We are looking for a customer-oriented service representative.**What does a Customer Service Representative do?**: A Customer Service Representative, or CSR, will act as a liaison, provide...
-
IT Service Desk Support Specialist
4 weeks ago
india Talentry Full timeJob Description IT Service Desk Support SpecialistCarlsbad, CA (Onsite, eventual hybrid)Direct Hire. 26-30//hr. Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I...
-
Customer Experience Specialist
3 weeks ago
india Booth and Partners Pte Ltd Full timeJob Description About the client: ROKA designs and manufactures premium eye wear and technical apparel for people who are out there getting after it, both competitively and recreationally. They make high-quality tools for optical protection or optical correction. All of their products are built for action and use patented and proprietary technology to meet...
-
Specialist Personal Services
7 days ago
india Areeb Full timeJob Description On behalf of our client, we are looking for a Specialist Personal Services to join their company. Job Summary ...
-
Sr. Specialist, Customer Care
2 weeks ago
india TalentRemedy Full timeJob Description This is a remote position. Position Summary: As a Sr. Specialist, Customer Care, you will be responsible for delivering outstanding customer service and some technical support to the health plans and other organizations who use our client's solutions. You will serve as a trusted advisor, assisting clients in maximizing the value of our...
-
Customer Service Voice- BFSI
2 months ago
india 2coms Full timeJob Description Hiring Customer Support Executive in BFSI Domain with one of the Biggest BPO/ITES Company @Kolkata!!! Our Client is a business optimization specialist for the post-sale value chain-digitizing and streamlining service and supply chain processesJob Title : International voice processImmediate joiner required only.Location : Newtown...
-
Restaurant Specialist
3 days ago
india PrivyStays Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role as a Restaurant Specialist at PrivyStays located in Alibag. The Restaurant Specialist will be responsible for overseeing and managing restaurant operations, ensuring quality customer service, maintaining cleanliness and hygiene standards, managing...