Technical Operations Lead-End User Computing

3 weeks ago

gurugram, India Ameriprise Financial Full time
Field End User Computing (EUC) is seeking a highly motivated and organized Team Lead to provide critical BAU activities in the computer health and hygiene space, specifically ensuring the fleet of computers in the field are compliant with OS patches, security updates and monitored across our various security tool consoles. Project management displines to drive key EUC initiatives (Windows 11 and Azure AD) within the FIELD EUC engineering team and analysis for multiple initiatives within the organization. This involves planning and effectively coordinating work efforts, resolving issues, and ensuring all initiative deliverables are met on time.

The position will specialize in end user computing engineer activities and is responsible for implementing and supporting the systems deployed to advisors and staff. Ideal candidate will implement and manage the technology infrastructure as it relates to Microsoft product suite. This position will also assist with level 3 support escalation for complex related issues. 

The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, implementing, and maintaining a standard end user delivery model. Candidate should possess system knowledge in the areas of Microsoft OS Imaging, Patching, System Certificates, and Entra/Azure AD authentication using Enterprise Connect, SSO, and CIS security hardening guidelines to effectively support and grow these technologies.

Required Qualification

- Bachelor’s degree or equivalent in Computer Science, Engineering or related field; or equivalent work experience. 

- Experience and knowledge of Entra/Azure AD Joined PC environment and management

- Microsoft Intune(MEM)

o Policy Management (Configuration Profiles)

o Application Deployment/Packaging

o MS AutoPilot Configuration/Implementation/Management

o Environment Management

o Reporting 

- Deep experience with Microsoft Product Suite Powershell scripting to aid in the automation of routine work

- 5+ years of relevant end user computing experience required.

- 7-10 years engineering and integration experience with proven technical expertise in the End User Computing / Workplace Service subject matter domain.

- Strong analytical and customer service abilities.

- Ability to communicate and articulate technical information across various organizational levels.

- Strong thought leadership abilities and a highly innovative problem solver.

- High reasoning aptitude and ability to quickly understand a complex operating environments. 

- Ability to collaborate with experienced engineering staff. 

Preferred Qualification

- Experience and Knowledge of MS Power BI\Intune Reporting\MS Power Automate

- Experience and Knowledge of MS Graph

- Experience with MS End Point Analytics

- Previous experience with Software Packaging and deployments

- Implementation and/or operational experience in a wide range of End User technologies and capabilities such as Windows OS, browser technologies, desktop utilities and end user productivity applications.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

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