Director of Operations Excellence

5 days ago


Delhi, India Randstad Enterprise Full time

Roles and responsibilities:Operational Rigor and Continuous Improvement:Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.Conduct thorough root cause analysis by gathering information from operational leads and support teams.Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.Develop and implement strategies to address identified operational challenges, driving continuous improvement.Identifies & addresses inefficiencies & opportunities



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