Manager - Late stage collections

2 weeks ago

gurugram, India Johnson Controls Full time

Job Role :-

Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department on highly delinquent accounts. Developing debt collection strategies and plans. Adhering to the FDCPA throughout the debt collection process. Contacting debtors by telephone to enact and negotiate debt recovery. Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks web portals like D&B , Equifax etc. Preventing repeated payment delinquency by negotiating manageable debt payments. Negotiating settlements to receive payment on a certain percentage of the debt. Keeping copies and electronic records of all communications, payment plans agreed to, and amounts paid. Support legal affidavits, formalizing payment plans, coordinate with legal or third party agencies on AEE (all effort exhausted cases) Supply communication proofs, contracts etc. as in when needed for court proceedings. Initiating legal and repossession proceedings if debt recovery fails.

Collection Agent Requirements:

Debt collection certification or training preferred. In-depth knowledge of the FDCPA and professional codes of conduct. Exposure to various ERP’s like SAP , Oracle , BAAN , JD Edwards and collections tools like getpaid. A minimum of 2 years’ experience in third party collections. Previous late stage debt collection experience will be advantageous. Experience in developing and enacting debt recovery plans and strategies to prevent losses. Exceptional ability to communicate with debtors to negotiate debt payment plans. Ability to collaborate on debt collection efforts with other departments and institutions. Experience in tracking down defaulters by searching publicly available databases and records. Exceptional recordkeeping and interpersonal skills. Exceptional reconciliation skills

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