SACM | 6 to 9 Years | Bengaluru Mumbai

1 month ago


bangalore, India Capgemini Full time
Job Description
  • Ensure that the SACM process is Fit for Purpose
  • Responsible for the process design
  • Define the Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) for the process
  • Coordinate the allocation of resources and/or responsibilities, while ensuring that all relevant staff have the required technical and business understanding, knowledge and training in the process, and are aware of their role in the process
  • Sponsor the communication campaign to promote awareness and acceptance of the SACM process
  • Provide the description, mission statement, roadmap, strategy, process objectives and metrics to measure success and obtain formal approval for the SACM process and its associated procedures.
  • Monitor and review the execution of the SACM process at a high-level, ensure it remains consistent with the organization’s current culture and IT Service Management strategy and ensures coordination with all other IT processes
Primary Skills
  • SACM
  • ITIL
Secondary Skills
  • ITIL Certified
  • ITSM


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