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Operations Manager

2 months ago

Bangalore City, India Workafella Full time
Job Description:-

Direct and control operations at the centre front desk and ensure customer service meets our high standards for client satisfaction-

Oversee the operations functions of the unit as per the organizational chart.-

Directly manages the employees on a daily basis, supervises a complete centre. Is responsible for the overall direction, coordination and evaluation of the centre.-

Hire, train, and supervise front office employees, ensuring they provide excellent client services and enforce company policies-

Handle the front desk budget and order office supplies as needed-

Conducts both routine and short notice quality assurance audits with specific departments;

holds employees accountable for performing audits on a regular basis.-

Ensure the centre is working at the optimum condition with high levels of organizational effectiveness, communication, and safety.-

Approve and implement various policies to improve every department.-

Creates an operating environment that assures consistent Customer satisfactionResponsibilities-

Defining and implementing front desk objectives and procedures.-

Conducts detailed walk throughs to ensure building is well maintained, safe and meet or exceed customer expectations-

Training staff and managing the shift schedules.-

Tending to clients complaints and questions and providing exceptional customer service.-

Ensuring that the front desk and reception area is kept clean and organized.-

Managing budgets, records, and contracts.-

Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.-

Conducting performance reviews with the front desk staff.-

Performing administrative duties such as filing and updating records, among others, asneeded.