Policybazaar.com | Sales Team Lead
3 weeks ago
Job Description:
As India’s largest insurance broker, Policy bazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.
With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding ₹15,000 crore in FY24, we have established ourselves as a trusted name in insurance and financial protection. Our platform facilitates millions of insurance inquiries annually and features a wide range of products from over 50 insurance partners, covering health, life, motor, and corporate insurance solutions.
To date, we have issued over 44.3 million policies and played a crucial role in protecting 9 million families against death, disease, and disability. Our 24x7 online support, combined with on-ground assistance from over 6,000 insurance advisors, ensures a seamless experience for our customers.
With an average customer rating of 4.4 stars and more than 23 million app downloads, we are dedicated to fulfilling the Insurance Regulatory and Development Authority of India’s (IRDAI) vision of "Har Family Hogi Insured by 2047." Whether it’s policy issuance, claim settlement, or simply understanding your insurance needs better, we are here to help.
Join us on our mission to make insurance simple, accessible, and effective for all.
Role & responsibilities:
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
- Insurance Field Sales (Health/Motor/Life)
- Establish & Manage Relationships / Engagement with the Clients.
- Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
- Managing day to day Sales targets (B2C Sales)
- To monitor and document the work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
- Ensure that all audit-related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach & mentor Team lead so that they are able to manage their teams better
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific business assigned.
- Take on special projects as per business need
- Action-Oriented, Integrity and Trust, Perseverance
- Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
- Managing & measuring work
- Ability to handle sales pressure
- Excellent verbal and written communication skills
- Strong external and management reporting skills
ISMS Responsibilities:
- Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
- Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
- Ensure the safeguarding of information in their possession;
- Accepts responsibilities for the operation and protection of information assets; and
- Perform the work as delegated by the by the Function Head
Desired Skills and Experience:
- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
- Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
- Prior experience into field sales
- Need minimum 1 year experience in Team Handling
- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
- Ability to communicate and resolve issues that affect Performance Criteria
- Ability to lead employees on their team to performance of the Performance Criteria
- Demonstrated fluency in Regional Language
Perks and benefits:
- Endless growth opportunities
- GMC- Group medical coverage
- Gratuity is paid as per applicable law which is over and above total offered CTC.
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