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Staff M365 Administrator

3 months ago


Bengaluru, India ANSR Full time
Position Summary:The Staff M365 Administrator is responsible for the delivery of email and collaboration services for the global enterprise. This role will ensure that email and collaboration services are delivered securely and resiliently, with a focus on user experience.This role is responsible for assessing new features and upgrades, maintenance, monitoring and alerting, governance, administration, and support of the digital collaboration services day-to-day. Leads related projects / initiatives and works cross functionally to deliver results.The ideal candidate will have experience managing M365 platform services including Copilot for Microsoft 365, Teams, SharePoint, OneDrive, and Exchange – as well as related technologies like Proofpoint. Other relevant experience includes Microsoft security and compliance including external identities, classification and labels, managed metadata, document and records lifecycle, Power Platform administration.The ideal candidate will have excellent technical skills and an understanding of technology’s intersection with the business. They will have up to date knowledge of collaboration technologies and trends and will use this knowledge to continue to drive innovation in the digital collaboration space. Thinks strategically and is focused on business value.

Responsibilities:Leads related projects and initiatives working cross functionally across IT and business teams to deliver results.Performs engineering, operations, availability, and maintenance for key collaboration platforms and technologies – including Exchange Online, Teams, SharePoint, OneDrive, and Proofpoint.Manages logging, monitoring, and alerting across all layers of collaboration services.Evaluates, communicates, and implements Office365 enhancements to improve service reliability, user experience, and business capabilities.Effectively manages critical business capabilities related to email services including legal- hold and compliance.Partners with other business and technology teams, including Networking andAudiovisual Services, to drive the implementation of the Unified Communications as a Service strategy.Responsible for building standards as well as managing, maintaining, and updating those standards for collaboration services.Creates and maintains various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).Produces communication as needed for business and technology users related to changes and feature enhancements to Microsoft 365.Manages project assignments and relevant activities as necessary in order to remain on- schedule for critical objectives.

Requirements:Strategic thinking in global business contextExtensive Extensive experience in Microsoft365 administration and support. Certification a plusStrong knowledge of Exchange Online, including legal holdsStrong knowledge of PowerShell Scripting and other scripting languagesExperience, Knowledge of cloud technologies, Azure, AWS, GoogleKnowledge of: DNS, IP Addressing, routing, messaging protocols such as POP3, IMAP, SMTP, LAN/WAN, Network Load Balancing, Security devices, SAN/NAS, UCCS,SCOM.Experience with incident, problem and change management processes.Excellent written and oral communication skills coupled with a customer service orientation.Able to effectively prioritize work based on business and/or customer impactAbility to communicate effectively with peers, partners, and leadershipSupports the enterprise in a 24/7/365environment with the ability to provide on-call support.

Experience / Education:Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience