Product Support Representative Senior

2 months ago

gurugram, India FIS Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Job Location : Gurgaon/ Mohali and Bangalore

Preferred Immediate Joiners

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 
About the team :

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What you will be doing:

  • Provides in-depth product support (L1 and L2) to FIS clients by resolving incoming enquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with malfunctioning of software applications and recommends corrective action.

Documents customer information and recurring technical issues to support product quality programs and product development.

What you bring:

  • 7-10 years of experience of working as functional/business/Quality analyst and/or Support engineer
  • Hands on experience of Cloud (Azure) and on premises product deployment and troubleshooting
  • Experience into Dispute management/ Charge back, payments/ card domain - ISO8583 exp required.
  • JIRA service desk- Devops, build deployment.
  • Resolves customer concerns

What we offer you :

  •  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities – FIS is your final career step
  •  A competitive salary and benefits
  •  A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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