Genesys/IVR Developers

3 weeks ago

Hyderabad, India TTEC Digital Full time
Position Description:
TTEC is looking for enthusiastic Developers for Genesys Contact Center products and custom developed Cloud solutions. As a Developer, you will function as an active member of the Development team in the following phases of a projects lifecycle: Design, Build, Deploy, Accept, web and windows services, APIs and applications that integrate with our customers back end CRM systems, databases, and external 3rd party APIs.
Responsibilities:
Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the teams and practice areas standards and best practices.
Communicates with project manager/client to identify application requirements.
Ensures applications meet the standards and requirements of both the client and project manager.
Conducts tests of the application for functionality, reliability and stabilization.
Deploys/implements the application to the client.
Maintains and supports existing applications by fixing problems, addressing issues and determining the need for enhancements.
Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
Demonstrate professionalism and leadership in representing the Company to customers and vendors.
Core PureConnect handler development & maintenance.
Monitor and respond to system errors. Participate in on-call rotation.
Follow-up on and resolve outstanding issues in a timely manner.
Update customer to reflect changes in system configuration as needed.
Understand system hardware/software to be able to identify problems and provide a remedy.
Handle TAC/Engineering escalations as directed by the team lead or team manager.
Requirements
Bachelors degree in computer science, business, or related area.
3+ years of relevant experience and proven ability as a software developer.
Experience with the Microsoft development platform.
Experience with .NET Framework.
Professional experience with integration services including XML, SOAP, REST, TCP/IP, JavaScript, and HTML.
Deep Understanding of application architecture.
Familiarity in data modeling and architecture.
Deep expertise and familiarity with the Pure Cloud development platform.
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.

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