Team Leader

16 hours ago

Ernakulam, India Mswipe Technologies Pvt. Ltd Full time

*Job Summary:*

The Team Leader - Operations is responsible for leading and managing the service team to ensure the delivery of high-quality services to customers. This role involves coordinating service operations, managing resources, and ensuring customer satisfaction while meeting organizational goals.

*Key Responsibilities:*

  1. *Team Management:*

  2. Lead, train, and motivate the service team to achieve performance targets.

  3. Conduct regular performance evaluations and provide feedback to team members.

  4. Schedule and assign tasks to team members to ensure efficient service delivery.

  5. *Customer Service:*

  6. Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues promptly.

  7. Maintain strong relationships with clients and act as the primary point of contact for service-related matters.

  8. Monitor customer feedback and implement improvements to service processes.

  9. *Service Operations:*

  10. Oversee the day-to-day operations of the service department to ensure smooth and efficient service delivery.

  11. Develop and implement service policies, procedures, and standards to improve operational efficiency.

  12. Monitor service metrics and KPIs to track performance and identify areas for improvement.

  13. *Resource Management:*

  14. Manage budgets, resources, and inventory to ensure cost-effective service delivery.

  15. Coordinate with other departments (e.g., sales, marketing, and technical teams) to ensure alignment and collaboration.

  16. *Quality Assurance:*

  17. Ensure that all services meet quality standards and comply with company policies and regulations.

  18. *Reporting and Documentation:*

  19. Prepare and present regular reports on service performance, customer satisfaction, and team productivity.

  20. Maintain accurate records of service activities, customer interactions, and team performance.

  21. *Continuous Improvement:*

  22. Identify opportunities for process improvements and implement best practices to enhance service efficiency.

  23. Stay updated on industry trends and advancements to ensure the service team remains competitive.

  24. Foster a culture of continuous improvement and innovation within the service team.

*Qualifications:*

  • Proven experience in a service management or similar role.

  • Strong leadership and team management skills.

  • Excellent communication and interpersonal skills.

  • Problem-solving and decision-making abilities.

  • Knowledge of service management software and tools.

  • Ability to work under pressure and meet deadlines.

*Key Skills:*

  • Leadership and team management

  • Customer relationship management

  • Operational efficiency

  • Quality assurance and compliance

  • Data analysis and reporting

  • Problem-solving and decision-making

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • total work: 1 year (Required)

Work Location: In person

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