Operations Management Senior

4 days ago

india Tekwissen India Full time

Overview:

TekWissen Group is a workforce management provider throughout the India and many other countries inthe world. The below client is a subsidiary of Client Motor Company for its operations in India and its Head Quarter is in Sholinganallur, Chennai, Tamil Nadu. This Client also has integrated manufacturing facilities in Sanand, Gujarat.

Job Title: Operations Management Senior

Location: Chennai TN ,600096

Duration: 12 Months

Job Type: Full Time

Work Type: Onsite

Position Description:

  • We are seeking a dynamic Incident Manager to join our Global Incident Management Team.
  • In this role, you will lead the incident management process to swiftly resolve and restore our company's IT operations.
  • As the Global Incident Manager, you will be responsible for managing Critical and High Incident bridges, Communications, and Awareness, ensuring effective management and escalation of Major, Critical, and High Incidents.
  • You will also stay informed about ongoing Critical and High Incidents that could impact business operations and facilitate engagement, management, and timely escalation of all Incident Management related issues to the relevant parties.

Skills Required:

  • Manage Incident Advisories from initiation to resolution or work-around implementation
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Excel at multitasking and remain judicious during major incidents.
  • Facilitate and manage Incident Bridge calls
  • Keep management updated on critical and high-impact issues
  • Proactively capture and communicate data relating to active incidents
  • Prepare and publish preliminary and final analysis for Major/Critical Incidents
  • Ensure Vendor tickets are opened with correct severity codes
  • Escalate vertically with vendors as required to expedite resolution/response
  • Stay informed about problems and change activities that may affect service
  • Proficient in communicating effectively with senior management up to director level
  • Demonstrate ability to motivate and inspire diverse teams to achieve incident resolution
  • Strong facilitation and verbal skills to take command and control of global situations, including interactions with upper management
  • Proficient in analytical skills within both IT and business domains
  • Adaptable to learning new business areas and technologies
  • Capable of managing ambiguity and competing requirements during critical outages
  • Assertive in prioritizing and addressing competing and varying requirements
  • Strong problem-solving skills to assist Subject Matter Experts in resolving incidents without needing in-depth technical knowledge
  • Skilled in collaborating across regions effectively
  • Understanding of and adherence to security and controls standards
  • Experience working with third-party suppliers, vendors, or external business partners

Skills Preferred:

  • Conduct the Daily Operations Review (DOR) meeting with ITO and PDO Managers & Supervisors
  • Ensure post-event/incident follow-up actions are addressed
  • Facilitate post-mortems and lessons learned meetings and publish findings as required
  • Escalate and engage the right teams within client and external vendors for quicker resolution of incidents

Experience Required:

  • 4 to 8 years The candidate must be willing to work regular and weekend shifts, as well as on North American holidays on a rotational basis. Shift timing is between 5:30 AM to 5:30 PM IST.

Experience Preferred:

  • Incident Management and Problem Management experience required

Education Required:

  • Bachelor's degree in computer science or equivalent

Education Preferred:

  • Bachelor's degree in computer science or equivalent

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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