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Senior Operations Manager
3 days ago
Senior Operations Manager - MUM Dom PR
Req ID#: 386168
IN, 400072
Job Description:Senior Manager - Operations - IND Business - Mumbai
Total Experience - 15 years Relevant Experience - 1+ years as a Senior Manager or 4+yrs as a Manager Work Window - 6:30am-10:30pm (Work window) / rotational Weekoffs - Any 1 day week off (rotational)Job Description
college degree in Business Management/Administration or equivalent combination of education and directly related experience / Any graduate 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management. Voice or Blended process experience is mandate & inbound experience is required Worked on NPS, eNPS, P&L Account, Revenue Management Shall operate in IND shift timings, and would be required to stretch as and when required Manager level into Retail e-commerce Domain for IND contact center would be added advantage Appropriate communication and escalation of client issues to multiple levels of site and Operations management Client strategies to meet client/corporate goals and objectives Should be aware of the various Operations and Client Metrics. Should exhibit People Management Skills.
Job Segment: CRM, Relationship Manager, Operations Manager, Revenue Management, Technology, Customer Service, Operations, Finance
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