Customer Service Manager
3 weeks ago
about the role
Representing and champion the Customer within Orange Business Services Fully understanding the nature of the Customer’s business and the applications they operate over the Orange Business Services network. Working in partnership with the Customer will increase service optimization and ensure that services provided continue to be appropriate for the Custome To define a future state vision for the customer experience, and developing strategies aligned to that vision. To understand/define/refine the customer expectations and develop "treatments", based on insight into customer behaviors and propensities. Translate treatments into business rules that define how each type of interaction should be handled for each customer . to identify the people, process, and technology capabilities required to deliver desired customer experiences in market, and then plan for the implementation of those experiences. to analyzing "voice of the customer" (VOC) and behavioral information to understand why customers are satisfied/dissatisfied, along with their attitudes, motivations etc. to develop deep insights into customer needs and behaviors Designing customer experiences (CE), that reflect the Orange way of customer service Translating high level experience design into specific actions which customers will receive for each type of interaction, throughout their relationship Executing CE assessments and gap analyses (NPS, VOC, Best Practices, Competitive) Producing the Customer Experience Life Cycle and touch-point Maps and Interaction Occasions proactively working with the customer to improve services and those Orange Business Services procedures governing provision of these services perform proactive analysis to assess current state of customer deliverables and channelize resources to improve. Here are the broad areas: root cause analysis proactive problem management customer health check proactive health dashboard
about you
Excellent customer service skills Good leadership skills Ability to build relationships with peers ,stakeholders and the management Excellent interpersonal skills Good time management, organizational and communication skills Ability to work under pressure and deal with multiple tasks concurrently Proactive, self-motivated, and able to create value propositions. Analytical and quantitative skills Matrix Management
additional information
University Degree ITIL desired Excellent verbal & written communication skills in English 5 – 6 years of work experience, at least 3 years in telecom domain At least 4 years in a customer facing role
contract
Regular
-
Customer Service
4 days ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
-
Customer Service
1 month ago
Mumbai, India Tech Mahindra business service Full timeCUSTOMER SERVICE, Fluent English SSC & HSC Passed. 6 month minimum bpo experience. **Salary**: ₹10,898.10 - ₹37,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before...
-
Customer Service
4 weeks ago
Mumbai, India Tech Mahindra business service Full timeCUSTOMER SERVICE, Fluent English SSC & HSC Passed. 6 month minimum bpo experience. **Salary**: ₹19,000.00 - ₹40,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before...
-
Customer Service Manager
4 weeks ago
Mumbai, Maharashtra, India timesjobs Full timeCustomer Service Manager, ILS West India Job Location : Kanjurmarg, Mumbai This position is responsible for overall customer service and documentation management performance for West region / branch ILS operations including buyers consolidation (CNS) & freight forwarding (IFS) across all major operational locations in India . The position assists the country...
-
Customer Service Manager
4 weeks ago
Mumbai, India timesjobs Full timeCustomer Service Manager, ILS West India Job Location : Kanjurmarg, Mumbai This position is responsible for overall customer service and documentation management performance for West region / branch ILS operations including buyers consolidation (CNS) & freight forwarding (IFS) across all major operational locations in India . The position assists the country...
-
Customer Service Associate
2 months ago
Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time1. Location: Airoli 2. Handling Inbound calls (US Customer Service) 3. Need to Handle Ecommerce Related Queries 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate Fresher or with Minimum 6 Months of Customer Service Experience. 7. Shift Timing 24*7 rotational shift 8. Week off-2 Rotational week off between Monday till Sunday 9....
-
Customer Service Manager
2 months ago
mumbai, India Orange Business Services Full timeabout the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all...
-
Customer Service Manager
1 month ago
Mumbai, India Orange Business Services Full timeabout the role Representing and champion the Customer within Orange Business Services Fully understanding the nature of the Customer’s business and the applications they operate over the Orange Business Services network. Working in partnership with the Customer will increase service optimization and ensure that services provided continue to be...
-
Customer Service Representative
8 hours ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeUrgent hiring for Customer Service Associate Excellent communication Skills US Process Customer Service HSC & Graduate will do. Rotational Shifts & 2 Week offs Traveling allowance will be provided Work From Office Only Monthly Incentives **Salary**: ₹18,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Provident...
-
Bpo Customer Service Navi Mumbai
4 days ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹27,000.00 per...
-
Bpo Customer Service Navi Mumbai
4 days ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹25,000.00 - ₹35,000.00 per...
-
Manager of Customer Customer Service Manager
1 month ago
Mumbai, India Syncup Full time1. Synthesize feedback across the variouscustomer channels and provide weeklyupdatesto functional and category heads2. Overseethe Personal shopper program3. Design andmanage the Membership program and associated members withintheprogram4. Monitorall customer queries response time closure andescalations5. Tabulate the reviews postpurchase6. Implement...
-
Assistant Customer Service Manager
2 weeks ago
mumbai, India Purplle.com Full timeAt Purplle.com, we provide our customers with an exceptional level of service and care. We’re looking for an assistant manager of customer service who can help us maintain this standard and contribute to our growth. The ideal candidate will have experience managing a customer service team, developing and implementing customer service policies, and training...
-
Assistant Customer Service Manager
2 weeks ago
mumbai, India Purplle.com Full timeAt Purplle.com, we provide our customers with an exceptional level of service and care. We’re looking for an assistant manager of customer service who can help us maintain this standard and contribute to our growth. The ideal candidate will have experience managing a customer service team, developing and implementing customer service policies, and training...
-
Assistant Customer Service Manager
2 weeks ago
Mumbai, India Purplle.com Full timeAt Purplle.com, we provide our customers with an exceptional level of service and care. We’re looking for an assistant manager of customer service who can help us maintain this standard and contribute to our growth. The ideal candidate will have experience managing a customer service team, developing and implementing customer service policies, and training...
-
Assistant Customer Service Manager
2 weeks ago
Mumbai, India Purplle.com Full timeAt Purplle.com, we provide our customers with an exceptional level of service and care. We’re looking for an assistant manager of customer service who can help us maintain this standard and contribute to our growth. The ideal candidate will have experience managing a customer service team, developing and implementing customer service policies, and training...
-
Bpo Customer Service Navi Mumbai
4 days ago
Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...
-
Customer Service Associate
1 month ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeInternational voice process 24/7 rotational shift 2 rotational week off Handling inbound calls To solve the queries of US customers Salary - 15k upto 30k in-hand + incentives 2750+ travelling allowance of 3500 Rs **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident...
-
Customer Service
1 month ago
Airoli, Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeHSC fresher with **good communication skills in English** / Graduates / experienced in **customer service.** Immediate customer service hire needed for a **US telecom company.** Timings will be **US shift**, any 9 hours from **(5:30 pm - 10:30 am)** 2 rotational offs in a week. Freshers will get **18k-23k** depending on their interview. Location -...
-
Customer Service
1 month ago
Airoli, Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeHSC fresher with **good communication skills in English** / Graduates / experienced in **customer service.** Immediate customer service hire needed for a **US telecom company.** Timings will be **US shift**, any 9 hours from **(5:30 pm - 10:30 am)** 2 rotational offs in a week. Freshers will get **18k-23k** depending on their interview. Location -...
