AM - Learning & Development Full-Time

3 weeks ago


jaipur, India HyreFox Consultants Full time

Primary responsibilities:

Technical, Product, Process & Sales Training. Soft Skills training & behavioral training. Plan, prepare, and deliver Sales Training to New Hire and Production agents to improve overall Sales (Booking, Conversion& Revenue). Design and deliver Training on Soft Skills to improve Quality & Customer Satisfaction scores. Integrate with Operation work on targeted Sales Training Capsules. Identification and management of bottom Quartile  Design &Develop Training Content and Module for Sales Training. Prepare existing sales agents by conduction orientation on the Sales Process to ensure maximum effectiveness of the existing sales force. Identification of Training needs by monitoring sales calls, studying sales results to loop in the top defects/challenges into the existing training content. Monitor sales output, provide constructive feedback and counseling for agents where required, and developing an individual coaching plan. Improve training effectiveness by developing new approaches, verbiage, and techniques. Gap Analysis - Identify and quantify opportunities for automated Process enhancement/improvements based on Customer Services issues (Blogs/Complaints/Financials). Continuously Enhance & refresh own core skills by maintaining regular contact with key business stakeholders to ensure alignment of skills and Training against the latest Business priorities. Designing and Implementing Dashboards and knowledge checks for Training effectiveness. Post Training support to Trainees through call monitoring to identify, assess and document recurring issues/errors to Develop, run, analyze performance Reports and Communicate findings and recommendations. Responsible for other duties as assigned

Other Details

Keywords : . Industry : Internet/Ecommerce Employement Type : PERMANENT

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