[High Salary] Lead Business Analyst

4 days ago

Hyderabad, India Genzeon Full time
Job Title: Lead Business Analyst

Location: Hyderabad, India

Experience: 8+ Years

Job Description:

We are looking for a seasoned Lead Business Analyst to join our Shopify support team in Hyderabad. This role requires a proactive and experienced professional who can effectively lead and ensure that all support activities are completed on time, meeting delivery deadlines. The ideal candidate will have more than 8 years of experience in business analysis, with a proven background in eCommerce and retail being a significant advantage. You will also be responsible for setting up efficient processes and leading the team to achieve optimal performance.

Key Responsibilities:

- Leadership & Oversight: Lead the Shopify support team, ensuring timely delivery of all support activities and adherence to project timelines and quality standards.- Process Setup & Improvement: Establish, document, and continuously improve support processes and workflows, optimizing team efficiency and effectiveness.- Issue Management: Oversee the prioritization and resolution of support-related issues, coordinating with both technical and non-technical teams to ensure a smooth operation.- Performance Monitoring: Track team performance metrics, identify bottlenecks, and implement solutions to enhance productivity and issue resolution times.- Client Interaction: Act as a primary point of contact for stakeholders, providing updates on support activities, status reports, and strategic insights.- Business Analysis: Perform core Lead BA responsibilities, such as gathering and analyzing business requirements, developing use cases, and creating process models to support the Shopify environment.- Strategic Planning: Assist in planning and executing strategic initiatives, aligning support activities with overall business goals and objectives.- Risk Management: Identify potential risks to project delivery or support operations and devise mitigation strategies.- Documentation: Maintain comprehensive and up-to-date documentation of processes, requirements, and support activities.

Qualifications:

- Experience: 8+ years of experience as a Business Analyst, with at least 3 years in a leadership role managing support teams.- Industry Knowledge: Strong understanding of eCommerce and retail business operations; experience in these sectors is a plus.- Technical Proficiency:- Familiarity with Shopify or other eCommerce platforms.- Basic knowledge of web technologies and APIs is an advantage.- Leadership Skills: Proven experience leading teams, setting up processes, and driving projects to successful completion.- Analytical Skills: Excellent problem-solving abilities with a data-driven approach to analyzing issues and implementing solutions.- Communication: Exceptional communication and interpersonal skills, capable of effectively liaising with stakeholders at all levels.- Education: B.E./B.Tech, MCA, or any relevant technical degree.- Project Management: Knowledge of Agile methodologies and tools such as JIRA is desirable.

Preferred Skills:

- Familiarity with Shopify’s ecosystem, tools, and development practices.- Experience with data analysis and reporting tools.- Ability to manage multiple projects simultaneously while maintaining attention to detail.

Why Join Us?

- Lead a talented support team in a dynamic, fast-paced eCommerce environment.- Opportunity to implement and optimize processes that have a significant business impact.- Work on industry-leading projects with exposure to cutting-edge technologies and practices.

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