Customer Experience

1 day ago

Chennai, India Saaki Argus & Averil Consulting Full time

About our client A leading NBFC Job Title: Customer Experience: Chief Manager Experience: 10+ years Location: Chennai Qualification: PG must Job Description This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans, and managing teams with a focus on excelling business targets & service delivery metrics. Responsible for leading the implementation of the Net Promoter Score (NPS), customer satisfaction program, including aligning the insights with action planning and tracking the implementation of action planning with the business team. ROLES AND RESPONSIBILTIES Leading corporate wide goal setting, and managing NPS and customer satisfaction programs for different markets and with partners. This role will serve as the lead in bridging the gap between external and internal customer satisfaction surveys by bringing a fresh perspective on aligning the studies. Individual will own the NPS study and drive recommendations to improve the customer experience across the organization Works closely with NPS Insights vendor, Insights Integration and analytics team to produce value-based results to grow NPS and enhance customer experience Frequent communications and presentations to senior leadership team is required, including tracking of the goals and reporting on NPS and customer satisfaction performance across all products, functions and touch points Liase regularly with other operating departments to brainstorm and articulate action plan on NPS improvement and customer value enhancement Lead design, execution and goal setting of the Net Promoter Score (NPS) program internally and externally Map customer-related processes and identify process gaps. Do RCA of entire value chain and customer issues, and provide a sustainable solution Ensure NPS is clearly understood within all levels of organization and inputs of NPS are defined and implemented throughout the organization, by developing materials and deliver training on customer excellence Ensure adherence to service & quality benchmarks and provide a best-in-class service experience for customers Required Skills 10+ years of proven experience in Customer Experience Excellence or data analysis preferred, with Knowledge of the BFSI industry Be a subject matter expert in NPS, customer experience, customer engagement, and understanding of consumer behaviour. Must have in-depth knowledge of and passion for customer satisfaction / NPS data and insights The ability to make decisions, think strategically and provide thought leadership to all levels of the organization on NPS and customer satisfaction are key Proactively identify potential customer issues and drive mitigation measures Ability to make decisions, think strategically and provide thought leadership to all levels of the organization on NPS and customer satisfaction

  • Customer Experience

    1 day ago

    Chennai, India Royal Enfield Full time

    Job Requirements Job Purpose: The Manager - Customer Experience will drive EV customer experience across touchpoints, designing the entire journey from RE EV buyer's perspective. They'll provide consumer insights, collaborate with various teams, and develop differentiated experiences. The role requires strategizing communication plans, utilizing Customer...

  • Customer Experience

    5 days ago

    Chennai, Tamil Nadu, India Eicher Full time

    Location Chennai, Tamil Nadu, India Category Others Posted Date 05/28/2025 Job Id P-101004 Job Requirements Job Purpose: The Manager - Customer Experience will drive EV customer experience across touchpoints, designing the entire journey from RE EV buyer's perspective. They'll provide consumer insights, collaborate with various teams, and develop...

  • Customer Experience

    5 days ago

    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    **About our client** A leading NBFC **Job Title: Customer Experience: Chief Manager** **Experience: 10+ years** **Location: Chennai** **Qualification: PG must** This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans, and managing teams with a focus on excelling business...

  • Customer Experience Strategist

    3 days ago

    Chennai, Tamil Nadu, India b4bc2b03-cc0d-4985-891b-d3812e275f9d Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Experience Strategist located in Chennai. The primary responsibilities include analyzing customer insights to identify opportunities for improving user experience, developing customer journey strategies, and collaborating with cross-functional teams to implement customer-centric solutions....

  • Manager - Customer Experience

    1 day ago

    Chennai, India Royal Enfield Full time

    Work Experience Job Purpose: Customer Experience will drive EV customer experience across touchpoints, designing the entire journey from RE EV buyer's perspective. They'll provide consumer insights, collaborate with various teams, and develop differentiated experiences. The role requires strategizing communication plans, utilizing Customer Data Platforms,...

  • Head - Customer Experience

    1 day ago

    Chennai, India Saaki, Argus & Averil Consulting Full time

    Position : Head Customer Experience Location : Coimbatore Experience : 7–12 years Joining Timeline : Immediate - 45 days About the Role We are looking for a dynamic Customer Experience Head to drive excellence across customer service channels, spanning retail, service, B2B, and education segments. This is a strategic and operational leadership role,...

  • Customer Experience Executive

    5 days ago

    Chennai, India Equiniti Full time

    Management Level I **Customer Experience Executive**: **Team **:CEC - US **Reports to**:Team Leader **Role**: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. **Business Function**: EQ India Operations team work...

  • Customer Experience Partner

    1 week ago

    Chennai, Tamil Nadu, India A.P. Moller - Maersk Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    APM TerminalsCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute management- and more.- 2+ years of experience...

  • Customer Experience Manager

    4 days ago

    Chennai, India Straive Full time

    Key Responsibilities:Lead, mentor, and develop a team of CX technology specialists, fostering a culture of innovation and excellence.Define and execute the CX technology transformation strategy, covering areas like CRM, contact center, digital channels, and analytics.Oversee the full project lifecycle, from ideation, design, development, deployment and...

  • Customer Experience Manager

    4 days ago

    Chennai, India Straive Full time

    Key Responsibilities:Lead, mentor, and develop a team of CX technology specialists, fostering a culture of innovation and excellence.Define and execute the CX technology transformation strategy, covering areas like CRM, contact center, digital channels, and analytics.Oversee the full project lifecycle, from ideation, design, development, deployment and...