Customer Success Solution Consultant
2 weeks ago
Journey Orchestrator (JO) ,
Scorecards ,
CTAs , and
Playbooks
to streamline internal processes and improve customer outcomes.Operational Excellence & Strategy:Drive improvements in customer success workflows by optimizing
Scorecards
and automating customer journeys with Gainsight
JO .Collaborate with the CS Ops team to monitor customer health, automate insights, and ensure data accuracy in Gainsight.Implement best practices to standardize processes, reporting, and CS metrics across the organization using Gainsight.Customer Engagement:Lead the creation of dashboards and reports that provide actionable insights for customer health monitoring and engagement.Cross-Functional Collaboration:Collaborate with internal teams across Sales, Customer Success, and Product to ensure Gainsight is fully leveraged within the CS Ops function.Partner with IT and CRM teams to integrate Gainsight with other platforms (e.g., Salesforce) for seamless data flow and reporting.Technical Expertise:Provide advanced Gainsight administration and troubleshooting, ensuring alignment with operational and business needs.Maintain and enhance the Gainsight
rules engine , ensuring automation and data accuracy across all CS Ops workflows.Identify opportunities for continuous improvement in Gainsight configuration to increase operational efficiency.
Key Qualifications:Experience :5+ years of experience in customer success, solutions consulting, or CS Ops roles with hands-on expertise in Gainsight.Proven experience in configuring and optimizing Gainsight features like
Journey Orchestrator ,
Scorecards , and
CTAs .Technical Skills :Strong proficiency in Gainsight platform administration, configuration, and rules engine management.Solid understanding of CS Ops metrics and how to manage them through Gainsight.
Preferred Certifications:Gainsight Administrator Certification is preferred.
About Hexagon:Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.Hexagon (Nasdaq Stockholm: HEXA B) has approximately 20,000 employees in 50 countries. Learn more at hexagon.com and follow us @HexagonAB.© 2019 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved.
-
Customer Success Solution Consultant
2 weeks ago
Hyderabad, India Hexagon R&D India Full timeDesign and implement Gainsight solutions that align with our CS Ops objectives, optimizing customer success operations. Configure and maintain Gainsight features like Journey Orchestrator (JO) , Scorecards , CTAs , and Playbooks to streamline internal processes and improve customer outcomes. Operational Excellence & Strategy: Drive improvements in customer...
-
Customer Success Solution Consultant
3 weeks ago
Hyderabad, India Hexagon R&D India Full timeDesign and implement Gainsight solutions that align with our CS Ops objectives, optimizing customer success operations.Configure and maintain Gainsight features like Journey Orchestrator (JO), Scorecards, CTAs, and Playbooks to streamline internal processes and improve customer outcomes.Operational Excellence & Strategy:Drive improvements in customer success...
-
Customer Success Solution Consultant
3 weeks ago
Hyderabad, India Hexagon R&D India Full timeDesign and implement Gainsight solutions that align with our CS Ops objectives, optimizing customer success operations.Configure and maintain Gainsight features like Journey Orchestrator (JO), Scorecards, CTAs, and Playbooks to streamline internal processes and improve customer outcomes.Operational Excellence & Strategy:Drive improvements in customer success...
-
Customer Success Solution Consultant
4 days ago
hyderabad, India Hexagon R&D India Full timeDesign and implement Gainsight solutions that align with our CS Ops objectives, optimizing customer success operations.Configure and maintain Gainsight features like Journey Orchestrator (JO), Scorecards, CTAs, and Playbooks to streamline internal processes and improve customer outcomes.Operational Excellence & Strategy:Drive improvements in customer success...
-
Customer Success- lead
4 weeks ago
Hyderabad, India Nexivo Consulting Full timeCompany DescriptionNexivo Consulting | Zoho Premium Partner in Hyderabad, helps enterprise and small businesses automate their processes using Zoho solutions in Sales, Lead Generation, Marketing, HR Operations, and more. The company has experienced Business Consultants and certified Zoho consultants who follow a process-driven methodology for successful...
-
Customer Success- lead
5 days ago
Hyderabad, India Nexivo Consulting Full timeCompany DescriptionNexivo Consulting Zoho Premium Partner in Hyderabad helps enterprise and small businesses automate their processes using Zoho solutions in Sales Lead Generation Marketing HR Operations and more. The company has experienced Business Consultants and certified Zoho consultants who follow a processdriven methodology for successful...
-
Customer Success Engineer
2 weeks ago
hyderabad, India Global Pharma Tek Full timeYour Career :As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security...
-
Customer Success Engineer
4 days ago
hyderabad, India Global Pharma Tek Full timeYour Career : As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security...
-
Customer Success Engineer
1 month ago
Hyderabad, India Global Pharma Tek Full timeYour Career : As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security...
-
Customer Success Specialist
3 days ago
hyderabad, India ZapCom Group Inc Full timeAbout Zapcom Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...
-
Customer Success Manager
1 week ago
Hyderabad, India Innovapptive Full timeCustomer Success Manager Location: Hyderabad, India Employment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, MedicalJob DescriptionAbout Us At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and...
-
Customer Success Specialist
7 days ago
hyderabad, India ZapCom Group Inc Full timeAbout ZapcomZapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...
-
Customer Success Specialist
7 days ago
hyderabad, India ZapCom Group Inc Full timeAbout Zapcom Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...
-
Customer Success Specialist
1 week ago
Hyderabad, India ZapCom Group Inc Full timeAbout ZapcomZapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...
-
Customer Success Specialist
1 week ago
Hyderabad, India ZapCom Group Inc Full timeAbout ZapcomZapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...
-
Customer Success Specialist
4 days ago
hyderabad, India ZapCom Group Inc Full timeAbout ZapcomZapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...
-
Solution Consultant
4 months ago
Hyderabad, India Resolver Full timeDescription Project Delivery (100%) Solution consultant enable customers to take maximum advantage of our software by leading and participating in the delivery of profitable software implementations, this includes: Project Management Establish a shared vision of project success during project initiation and confirming a common understanding of...
-
Customer Success- lead
3 weeks ago
Hyderabad, India Nexivo Consulting Full timeCompanyDescriptionNexivoConsulting Zoho Premium Partner in Hyderabad helps enterprise andsmall businesses automate their processes using Zoho solutions inSales Lead Generation Marketing HR Operations and more. The companyhas experienced Business Consultants and certified Zoho consultantswho follow a processdriven methodology for...
-
Customer Success Executive
2 weeks ago
Hyderabad, India Spectransys Full timeCompany DescriptionSpectransys is a technology-driven company based in Hyderabad, specializing in Employability-focused Education and Asset Reliability digital solutions. We provide end-to-end learning and development solutions to organizations, empowering them to drive growth and stay ahead in a rapidly evolving technological landscape.Role DescriptionThis...
-
Customer Success Partner
4 months ago
Hyderabad, India ValueMomentum Full time**Job Title**: Customer Success Partner **Primary Skill**: Customer Success, SAAS & Healthcare Domain **Location**: Hyderabad **Experience**: 3 - 5 years **Job Summary**: As a Customer Success Partner, you will play a key role in ensuring that our customers are successful with our SAAS platform. You will work closely with our customer success team to...