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Production Senior Specialist L2 SAP Payment System

3 months ago

Villupuram, India F337 Deutsche India Private Limited, Pune Branch Full time
Description

Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Flexible working arrangementsSponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour Key Responsibilities / TasksManagement of support teams for service operationsTake overall responsibility for the relevant KPIs for incidents and problems within the teamEnsure teams are using the correct troubleshooting methods and processesManage relationships with involved business partnersManage escalations and group level communicationsManage areas that need monitoring, reporting and improvementManage teams in multiple technology stacks (SAP Banking , SAP ABAP, UC4 ,DB2/Oracle database, etc)Your Skills & ExperienceExcellent knowledge of standard tools (Service-Now, Confluence, JIRA)ITIL & GCP certified mandatoryEnglish language skills mandatory, German CEFR A1 level mandatory (higher desirable)EducationBachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)How we’ll support youTraining and development to help you excel in your careerFlexible working to assist you balance your personal prioritiesCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needs