Assistant Manager
4 weeks ago
Shift Lead- GPON/ DWDM Troubleshooting
Responsibility:
Requires day to day shift planning for 24X7 hours supports Required to Distribute tickets based on availability and expertise Manage seasonal/incidental spikes by allocating resources dynamically Will have to manager Leave planning and floor management Responsible for Priority ticket management and war-room facilitation Provide technology expertise for complex tickets - Troubleshooting, resolution, work around etc. Participate in Major Incident Reviews, Failed Change Reviews, Post Incident ReviewsSkills:
7-8 Years of experience in : Planning, implementing and Managing NOC shifts Good Telecommunications network understanding Excellent People management skills Hands on experience of complex FTTx and HFC access network issues. DWDM troubleshooting experience Hands on experience in Nokia DSLAMs, Nokia and Commscope cabinets, Nokia OLT's, Nokia NTD's, passive fibre and copper networks, Cisco, Nokia 7x50 Experience of handling multi-vendor access network. Strong knowledge of FM/PM, Logical Inventory (SNIM), Physical inventory (SpatialNet), Netcool & Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel tools. HFC experience (CMTS:E6000, Nodes: OM4100, Amplifiers: FM321, FM601, NTD: CM820, CM8200 Sound knowledge of HFC network components like CMTS, Nodes, Amplifiers, NTD, Taps, Splitters, LPI, LPS, Power Block, Coupler etc.Working Format:
24*7 shift (Majorly Australian shift hours)
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