Support Specialist

3 weeks ago

Chennai, India NielsenIQ Full time
Job Description

Support Specialist, ChennaiREFID246831As part of this Role, the candidate will work on issues and requests submitted via JIRA tickets as well as email escalations. Also expected to provide debugging support during technical bridge calls for critical outages and degradation.The candidate is also responsible for creating knowledge management documentation and submitting platform tickets for any software defects they have identified and reproduced in lower environments. He/she will also be part of an on-call rotational support during weekends and after-hours support as needed.Responsibilities

:Analyze Application Front end UI bugs and Visualization IssuesCollaborate with development team in fixing bugs & defectsPerform extensive debugging and troubleshooting to diagnose root cause of software defects & issues in system specificationsSupport BAU tasks as neededAbility to work collaboratively in a cross-functional, cross-discipline environmentDevelop and execute test plans to verify quality & accuracy of applicationsProvided accurate feedback to developers regarding product issuesReview existing software programs and databases to identify & fix issuesUpdating all bug databases with accurate informationInvestigate issues reported by Application Support (L2) and provide effective workarounds or permanent solutions.Support continuous improvement throughout the development life cycle of enterprise-level software solutions, including enhancements and maintenance.Perform smoke test, post deployment validation to troubleshoot software application issues.Coordinate modifications to the production environment by collaborating with development teams.Take charge of potential automation projects and pinpoint areas for process improvement.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsResponsible for delivering new and improved capabilities in systems monitoring recovery and stability aspects of the system.Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.Providing technical support to teams within the organization, and to external clients when required Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Communicate application problems and issues to key stakeholders, including management, development teams, and unit leaders.Categorizes issues and resolutions to enable trending metrics.Participate in RCA investigations to identify and implement permanent fixes and preventative measures.Performs various SRE tasks such as daily health checks.Create daily reports on pending & closure tickets.Develop and share Knowledge base to peersFollow up with clients to ensure their IT systems are fully functional after troubleshooting

Qualifications

Bachelor’s degree in computer science or related field3-6 years equivalent work experienceWorking knowledge of Application built using Angular, Nodejs, Typescript, HTML, CSS, GraphQLExperience and knowledge working in SQL databases (PostgreSQL, MongoDB)Proficiency in programming/scripting languages such as PowerShell, Python, BashProficiency in API’s (REST) and tweaking attributes, Payload via POSTMANKnowledge in ACI (Azure containerized instances) and AKS (Azure Kubernetes services)Working knowledge in Log Analytical / APM tools such as Datadog, Logic Monitor, Splunk or Dynatrace.Working Knowledge of Docker, GitHub, Jenkins is preferredFamiliarity with GIT / Bitbucket RepositoriesFamiliarity with one Interactive Editors (Eg: VS-Studio, etc)Working knowledge in Atlassian’s ADLM JIRAFull stack development knowledge is a plusSnowflake & Databricks knowledge is a Plus

Additional Information

About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

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