Sr. IT- Applications Support

2 weeks ago


Mumbai, India HDFC Sales Private Limited Full time

Roles & Responsibilities: Manage Level 1 and Level 2 support for applications Diagnose and resolve application issues raised by users within defined SLAs Maintain documentation of common issues and solutions in the knowledge base Coordinate with vendors and internal teams for escalations and fixes Assist with software rollouts, upgrades, and patches Conduct training sessions for end-users when needed Monitor application performance and generate periodic health reports Location: Mumbai Experience: 12 - 15 years Salary Range: As per industry standard Functional Area: Other Employment Type: Permanent Desired Candidate Profile: 12 - 15 years of experience in application support or IT service management. Familiarity with ticketing tools (e.g., ServiceNow, Jira). Knowledge of SQL, APIs Strong problem-solving and communication skills Proven experience in supporting IT projects in the BFSI sector (Preferred)



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