Service Engineer

4 weeks ago

India Corporate Comrade Consultancy Full time

Dear Candidates, Please note, we will be able to respond to only those candidates, whose cvs are shortlisted. We respect your valuable time for applying.

Job Role - DG Service

Expectation - Candidates from DG Service Experience only apply

Salary - 8LPA

Location - Guwahati

Contact -

Role Purpose

To provide on-site service support by handling customer complaints, attending commissioning calls, and ensuring timely resolution of service issues for installations across Guwahati and surrounding regions. This role plays a key part in strengthening customer satisfaction, improving service turnaround time, and driving aftermarket business opportunities.

Key Responsibilities


• Attend field complaints and provide timely service support at customer sites across Guwahati, and surrounding areas.


• Handle commissioning calls ensuring correct installation, testing, and performance verification.


• Diagnose and troubleshoot mechanical and electrical issues (preference for Gas Engine experience).


• Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).


• Provide inputs for AMC (Annual Maintenance Contracts) and other aftermarket growth opportunities.


• Ensure proper documentation, reporting, and feedback to the Regional/ Central Service Team.


• Contribute towards AOP growth through effective service delivery and customer engagement.

Qualifications & Experience


• Diploma / Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred).


• 3–4 years of relevant experience in field service, installation, or maintenance.


• Strong knowledge of service, commissioning, and troubleshooting processes.

Key Skills & Competencies


• Excellent technical troubleshooting ability.


• Knowledge of installation and commissioning standards.


• Strong customer handling and communication skills.


• Ability to work independently and meet service SLAs.


• Commitment to customer satisfaction and efficiency improvements.

Performance Indicators (KRA/KPI)


• Timely closure of customer complaints.


• Reduction in service TAT & MTTR.


• Number of commissioning activities completed successfully.


• Contribution to aftermarket and AMC opportunities.


• Customer satisfaction feedback and retention.

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