Technical Writer Cloud-based SaaS products for end users-15 LPA- 22 LPA-Long Term Contract

3 weeks ago

bangalore, India Trilyon, Inc. Full time

In this role you will: looking for people who have experience documenting SaaS products for end users.


· Write Knowledge Base content (concepts, procedures, reference, best practices, etc.) for cloud-based IoT software applications.

· Create user-centric documentation that explains use cases and user workflows, identifies prerequisites and interactions with other areas of the product, and clearly communicates how to accomplish user tasks, rather than documenting how to use the user interface.

· Interview subject matter experts to learn about operational processes and product features/benefits.

· Through research and hands-on learning, become an expert on our products and methodologies.

· Work with Support and other internal teams to understand customer needs and create content that allows users to be self-sufficient.

· Use information architecture principles to design single-source documentation that meets the needs of multiple audiences. Apply conditions to content to ensure that each audience sees only the information that’s appropriate for them.

· Design graphics that convey technical concepts and enhance the written documentation.

· Create annotated screen shots to illustrate procedures.

· Use MadCap Flare to build a content repository and generate multiple types of output (HTML5 and PDF) for different audiences.

· Test Flare output in the QA and staging environments to ensure dynamic content is functioning properly, verify the integration between the help system and the product is working as expected, and validate the information visible to different user types.




You should have the following skills:

· 5+ years working on software documentation projects for both technical and non-technical audiences.

· Excellent writing and communication skills with the ability to explain technical concepts and processes in a logical and straightforward way.

· Experience creating documentation for different audiences using a single repository with conditional tags to produce different output.

· Confident self-starter and independent worker, proactive in asking questions, researching complex topics, and resolving issues with subject matter experts.

· Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.

· Basic graphics skills and experience working with graphic designers.

· User-centric thinker who can anticipate the reader’s concerns and questions about the product.

· Experience authoring documentation in MadCap Flare using conditional content is a plus.

· Strong grasp of HTML5 a plus.

· Familiarity with the telecom industry a plus.

· Experience writing documentation for translation and optimizing Flare projects for translation a plus.

· Experience documenting APIs a plus.

· Experience with Jira and Confluence a plus.

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