
Call Center Agent
15 hours ago
Job Summary:
We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner
- Make outbound calls to follow up on customer issues, sales leads, or satisfaction surveys (if applicable)
- Provide accurate information about products, services, and company policies
- Resolve customer complaints or escalate complex issues to supervisors or relevant departments
- Update customer records and call details in the system (CRM or call center software)
- Meet or exceed daily call handling targets and quality standards
- Follow communication scripts, guidelines, and procedures when handling calls
- Maintain confidentiality and adhere to data protection regulations
- Participate in ongoing training and development sessions
Qualifications and Skills:
- High school diploma or equivalent; additional education is a plus
- Proven experience in a call centre or customer service role preferred
- Excellent verbal and written communication skills
- Strong listening and problem-solving abilities
- Ability to work under pressure and handle difficult customers with professionalism
- Proficiency in basic computer applications and call center systems (e.g., CRM software)
- Team player with a positive attitude and willingness to learn
Job Type: Full-time
Pay: ₹16, ₹21,000.00 per month
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