Experience Design Senior Associate

1 month ago

hyderabad, India JPMorgan Chase & Co. Full time

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Chase MyHome team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job Responsibilities  

Design and re-design product experiences across our ChaseMyHome offerings  Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers  Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work  Ideate and prototype to explore different options, including unexpected, but still workable solutions  Diagram the interactivity of the product ecosystem, including Omni channel service and feature interactions, with user flows and wireframes  Built detailed UI design upon our Design System that brings solutions to life  Connect design decisions to desired business impact 

Required Qualifications, Capabilities and Skills  

Bachelor’s Degree in relevant design discipline (., Interaction Design, Human Computer Interface, User Experience Design), certification from credible boot camp or similar accelerated learning program, or equivalent work experience  Self-directed in both planning and structuring work and executing at expected levels of quality  Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers  Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping  Able to show how your understanding of technical constraints and opportunities informed your design solutions  Comfortable and confident when presenting work to cross-functional Directors  Must have a portfolio available for review.

Preferred Qualifications, Capabilities and Skills  

Advocate for Accessibility Guidelines and Inclusive Design practices  Has shipped multiple successful digital products, demonstrating user- and human-centered design approaches  Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards  Demonstrated understanding of how design connects with broader business value 

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