Experience Design Senior Associate

1 week ago

Hyderabad, India JPMorgan Chase & Co. Full time

As an Experience Design Senior Associate in Voice,you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities  

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices  Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction  Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making  Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users  Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings  Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking  Support and collaborate with fellow designers in lean research activities.  Design, streamline, and own experiences for a large ecosystem of users and stakeholders.

Required qualifications, capabilities, and skills  

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services  Proven ability to create visually appealing and functional designs using industry-standard tools (., Figma, Sketch, or Adobe Creative Suite)  Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels  Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making  Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences  Ability to conduct research and synthesis findings without creating bias. 

Preferred qualifications, capabilities, and skills  

A strong advocate for user-centered design principles, with a passion for understanding and solving user problems. Bachelor’s or Master’s degree in Human Factors, Business, or a related field. A strong portfolio communicating design thinking process and demonstrating outcomes. 

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