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Team Lead-International PCS

4 weeks ago

Kozhikode, India Meitra United Heart Centre Full time

Pre-arrival and travel coordination

  • Initial inquiries: Respond promptly to emails and calls from prospective international patients and their families.
  • Treatment plans and cost estimates: Work with medical teams to create and provide estimated treatment plans, including hospital costs and potential length of stay.
  • Medical visa assistance: Facilitate the process of obtaining medical visas by providing invitation letters and other required documentation.
  • Travel and lodging: Arrange for airport transfers, book accommodation for patients and their families, and offer guidance on local travel.

In-hospital patient support

  • Admission and discharge: Ensure a smooth and efficient admission and discharge process, handling all necessary paperwork.
  • Dedicated point of contact: Serve as the primary liaison between the patient, their family, and the hospital's medical and administrative staff.
  • Language and cultural support: Coordinate professional translation and interpretation services and support patients with cultural adjustments and dietary requirements.
  • Appointment scheduling: Manage all medical appointments, including consultations, tests, and follow-ups, to ensure a well-coordinated treatment schedule.
  • In-person guidance: Escort patients to appointments and tests to assist them with navigating the hospital and its processes.

Financial and administrative management

  • International billing: Oversee the billing process for international patients, providing clear explanations of costs and handling payments.
  • Insurance coordination: Liaise with international insurance providers, embassies, or referring organizations to manage claims and other financial aspects.
  • Medical record management: Ensure accurate and confidential handling of all patient documentation, from treatment records to discharge summaries.

Post-discharge and relationship management

  • Follow-up care: Arrange and coordinate follow-up appointments, both in-person and remotely.
  • Departure logistics: Manage transportation to the airport for the patient's departure.
  • Referral network management: Cultivate and maintain relationships with international healthcare providers and medical tourism partners to support future referrals.
  • Long-term patient relations: Ensure a positive overall experience to build long-term relationships with patients and their families.

Job Types: Full-time, Permanent

Pay: ₹360, ₹450,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Hospital: 3 years (Preferred)

Language:

  • Arabic (Preferred)
  • Malayalam (Preferred)

Location:

  • Kozhikode, Kerala (Preferred)

Work Location: In person