Ecommerce Specialist

1 month ago

Greater Delhi Area, India ConnectedStars Full time

Job Title: Dropshipment Specialist

Location: Mohali (US Timings)

Reports To: E-commerce Manager / Operations Head


Job Overview:

We are seeking a self-motivated and highly organized Dropshipment Specialist to join our growing team. The ideal candidate will possess strong communication skills and a solid understanding of e-commerce and dropshipping operations. You will play a pivotal role in managing the end-to-end dropshipping process, ensuring product availability, order fulfillment, and customer satisfaction. A strong entrepreneurial spirit and the ability to take on challenges in a fast-paced environment are essential for success in this role.

This is a remote position requiring working during US business hours (EST/PST).


Key Responsibilities:


Dropshipping Operations:

  • Oversee and manage the day-to-day dropshipping process, including order processing, supplier management, and ensuring timely product fulfillment.
  • Coordinate with suppliers and vendors to ensure that product availability and shipment timelines are met.
  • Ensure that all orders are fulfilled correctly and promptly, providing a seamless experience for customers.


Inventory and Product Management:

  • Monitor inventory levels and ensure that suppliers are maintaining optimal stock levels.
  • Work with suppliers to manage and update product listings, including pricing, availability, and product descriptions.
  • Identify and source new suppliers to expand product offerings and optimize profit margins.


Customer Service & Order Management:

  • Serve as the point of contact for customer inquiries related to dropshipped products.
  • Resolve any product, shipping, or fulfillment issues, ensuring a positive customer experience.
  • Track and monitor orders to ensure delivery timelines are met, proactively resolving any delays.


Market Research & Supplier Relations:

  • Stay up to date on the latest e-commerce trends and best practices in dropshipping.
  • Build and maintain relationships with key suppliers to ensure smooth operations and favorable terms.
  • Analyze sales data and market trends to identify new opportunities for growth and efficiency improvements.


Strategy & Growth:

  • Collaborate with the marketing team to ensure product offerings align with campaigns and customer needs.
  • Help develop and implement strategies to scale the dropshipping business effectively.
  • Continuously monitor performance metrics and suggest improvements in the process to optimize sales and customer satisfaction.


Key Requirements:


Experience:

  • Proven experience in managing dropshipping operations, e-commerce platforms, or supply chain management.
  • Experience with dropshipping tools and platforms such as Shopify, Oberlo, AliExpress, or similar is required.
  • Skills & Competencies:
  • Exceptional communication skills (both verbal and written) to manage relationships with suppliers and customers effectively.
  • Entrepreneurial mindset with the ability to manage multiple priorities and solve problems creatively.
  • Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
  • Proficiency in working with e-commerce platforms and related software tools.
  • Comfortable working in US business hours (EST/PST).
  • Ability to adapt quickly in a fast-paced environment and handle multiple tasks simultaneously.


Preferred Qualifications:

  • Previous experience working in dropshipping or e-commerce operations is highly preferred.
  • Experience with CRM software, inventory management systems, or e-commerce analytics tools is a plus.
  • Knowledge of digital marketing or SEO strategies for e-commerce is beneficial.


What We Offer:

  • Competitive salary and performance-based incentives.
  • A chance to drive significant growth in a dynamic and rapidly expanding e-commerce business.
  • Opportunities for professional development and career growth within the organization.

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