Customer Relations Manager

4 weeks ago

Hyderabad, India Unistring Tech Solutions Pvt. Ltd. (UTS) Full time

Main job Location:
Hyderabad and need to visit client locations on necessity basis.

Working Mode:
Fulltime

Timings:
9:00 AM -6:30 PM Mon to Sat

Package:
8 to 10 LPA

Qualification:
• Bachelor's degree in Engineering (Electronics related field) or
• MBA in Marketing/Operations/International Business with a technical background.

Experience:
• 5–10 years of experience in Customer Relationship Management / Technical Support / Client Servicing, preferably in Defense, Aerospace, Manufacturing, or High-Tech industries.
• Proven experience handling customer complaints, technical product demonstrations, and client engagement activities.
• Exposure to international client interactions, trade expos, and defense exhibitions is highly desirable.

Role Overview:
The Customer Relationship Manager is responsible for overseeing all customer-facing activities, including complaint management, technical support, product demonstrations, and client relationship management. This role acts as a liaison between clients, internal teams, and management to ensure seamless service delivery and drive customer satisfaction.

Key Responsibilities:


• Serve as the primary point of contact for customer complaints, ensuring timely resolution and maintaining records.


• Coordinate with internal teams for spare parts planning, availability, and logistics to ensure timely delivery to client bases.


• Manage gate passes and approvals by liaising with relevant authorities for smooth operations.


• Conduct and coordinate product demonstrations (physical, virtual, international) while ensuring technical readiness and facilities.


• Represent the organization at expos, defense shows, and national-level client events, ensuring seamless execution and client satisfaction.


• Oversee client interactions during high-visibility events, managing teams, logistics, and resources for successful demos.


• Maintain and update ALOClient CRM, providing regular service updates and reports to clients and senior management.


• Ensure efficient installations, training, and certification handovers to clients, while fostering strong, ongoing client relationships.


• Provide technical support and guidance during installations, troubleshooting issues, and ensuring that all products meet technical specifications before handover to clients.

Note:
This role involves frequent traveling.

Minimum Service Agreement:
12 Months Service.

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