Facility Helpdesk Executive

4 days ago

Bengaluru, India Compass Group Full time

Role & responsibilities

  • Helpdesk Operations:

  • Receive and log facility-related requests via phone, email, or ticketing system.

  • Assign tasks to the appropriate facility or maintenance teams and follow up until closure.

  • Monitor the status of open requests and ensure timely resolution.

  • Communication & Coordination:

  • Act as a liaison between employees, vendors, and internal facility teams.

  • Communicate effectively to keep requesters informed on the status of their issues.

  • Coordinate with housekeeping, security, technical, and other soft/hard service teams.

  • Documentation & Reporting:

  • Maintain accurate records of all requests, incidents, and resolutions.

  • Prepare daily, weekly, and monthly reports on helpdesk performance, open/closed tickets, and recurring issues.

  • Customer Service:

  • Ensure a high level of customer service is provided to internal stakeholders.

  • Handle escalations in a professional and timely manner.

  • Support Compliance:

  • Ensure all requests are handled in line with company policies and safety standards.

  • Assist during facility audits by providing relevant documentation.

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